Director/Sr. Director, UX & Human Factors, Medical Devices

About the role

The Research Director is responsible for project leadership, commercial and sales bid approaches for project engagements. This position handles all phases of the UX product suite, including bidding and scoping, preparation, execution, and delivery. The Director position acts as an independent team leader, leading with little oversight while overseeing multiple projects.

Responsibilities

• Operates autonomously and confidently managing clients, leading projects and writing or designing deliverables.
• Acts as a mentor to researchers and research leads.
• Manage multiple research projects, which can include small and large-scale engagements.
• Execute all aspects of project management and execution through to delivery (research / design approach, execution, quality assurance, analysis, etc.).
• Manage final deliverables, reports and presentations to communicate insights.
• Ensure quality of all work performed by direct reports with regular review and interaction with researchers and research leads.
• Conduct reviews of deliverables when supervising projects.
• Maintain a solid understanding and familiarity with UX products and sales process.
• Work with team and COs to recommend approaches and bids with supervision.
• Work to improve the UX practice by focusing on areas of interest (e.g., Customer Journey, Mapping, training, onboarding, process improvement, etc.).
• Lead projects and act as a mentor to specialist positions.
• Practice and propose sound user-centered design approaches (UX research + design) to both clients and teams.
• Accept design challenges with poise and confidence ("find the good").
• Responsible for UX practice area.
• Create client-facing material (e.g., case studies, management briefings, etc.) and lead internal training and workshops.
• Identify sales opportunities and lead sales meetings; provide approach and bidding.
• Foster collaboration by listening to team members and drawing on the ideas.
• Actively provide formal and informal constructive feedback with the intent to grow others.
• Support growth and development of research team, allocate time to provide coaching and mentoring.
• Communicate deliverables and possess ability to defend insights and recommendations in a constructive manner.
• Display a positive and constructive attitude while executing project activities and client concerns.
• Anticipate project and client risks and prepare team to mitigate risks.

Requirements

• Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master’s degree or higher preferred).
• 3 years’ experience in related field (i.e., user experience research or design).
• Solid consulting skills are required, strong client management skills are also critical for success.
• Mastery of core UX skills (teaching and mentoring) to educate the team.
• Must have an exceptional understanding of the larger picture of UX engagements, and experience in managing multiple projects with proper delegation of activities is a business imperative.
• Ability to network at all levels with self-confidence.
• Capable of winning business and building meaningful client relationships.
• Strong commercial management skills with demonstrated success in client management.
• Cum competent skills in moderator's guide development, analysis and recommendations for reporting.
• Ability to orchestrate a variety of projects types and to utilize different UX techniques.
• Project management skills for logistics and planning and team activity execution.
• Communication skills to explain design justification and flexibility to adapt to client needs.

Qualifications

• Must have a Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience.
• At least 3 years of relevant experience in user experience research or design.
• Excellent consulting and client management skills.
• Strong understanding of UX principles and methodologies.
• Experience in managing multiple projects and delegating tasks effectively.
• Effective communication and presentation skills.
• Ability to build and maintain strong client relationships.
• Proven success in commercial management and client engagement.
• Proficiency in moderator's guide development, analysis, and reporting.
• Experience in orchestrating various UX projects and utilizing different UX techniques.
• Strong project management skills, including logistics and planning.
• Excellent interpersonal and teamwork skills.

Skills

• User experience research and design.
• Client management and relationship building.
• Project management and execution.
• Communication and presentation skills.
• Commercial management and sales.
• Research and analysis skills.
• Team leadership and mentoring.
• UX practice area expertise.

Benefits

At Ipsos, you'll experience opportunities for career development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To learn more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US.

Pay

The estimated base salary range for this role is $120,000 to $150,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

Schedule

Flexible work schedule is offered to accommodate your personal and professional needs.