Director/Sr. Director, UX & Human Factors, Medical Devices

About the role

The Research Director is responsible for project leadership, commercial and sales bid approaches for project engagements. This position handles all phases of the UX product suite, including bidding and scoping, preparation, execution, and delivery. The Director position acts as an independent team leader, leading with little oversight while overseeing multiple projects.

Responsibilities

• Operates autonomously and confidently managing clients, leading projects and writing or designing deliverables.
• Acts as a mentor to researchers and research leads.
• Manage multiple research projects, which can include small and large-scale engagements.
• Execute all aspects of project management and execution through to delivery (research / design approach, execution, quality assurance, analysis, etc.).
• Manage final deliverables, reports and presentations to communicate insights.
• Ensure quality of all work performed by direct reports with regular review and interaction with researchers and research leads.
• Conduct reviews of deliverables when supervising projects.
• Maintain a solid understanding and familiarity with UX products and sales process.
• Work with team and COs to recommend approaches and bids with supervision.
• Work to improve the UX practice by focusing on areas of interest (e.g., Customer Journey, Mapping, training, onboarding, process improvement, etc.).
• Lead projects and act as a mentor to specialist positions.
• Practice and propose sound user-centered design approaches (UX research + design) to both clients and teams.
• Accept design challenges with poise and confidence ("find the good").
• Responsible for UX practice area.
• Create client-facing material (e.g., case studies, management briefings, etc.) and lead internal training and workshops.
• Identify sales opportunities and lead sales meetings; provide approach and bidding.
• Foster collaboration by listening to team members and drawing on the ideas.
• Actively provide formal and informal constructive feedback with the intent to grow others.
• Support growth and development of research team, allocate time to provide coaching and mentoring.
• Communicate deliverables and possess ability to defend insights and recommendations in a constructive manner.
• Display a positive and constructive attitude while executing project activities and client concerns.
• Anticipate project and client risks and prepare team to mitigate risks.

Requirements

• Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master’s degree or higher preferred).
• 3 years’ experience in related field (i.e., user experience research or design).
• Solid consulting skills are required, strong client management skills are also critical for success.
• Mastery of core UX skills (teaching and mentoring) to educate the team.
• Must have an exceptional understanding of the larger picture of UX engagements, and experience in managing multiple projects with proper delegation of activities is a business imperative.
• Ability to network at all levels with self-confidence.
• Capable of winning business and building meaningful client relationships.
• Strong commercial management skills with demonstrated success in client management.
• Cum competent skills in moderator's guide development, analysis and recommendations for reporting.
• Able to orchestrate a variety of projects types and to utilize different UX techniques.
• Project management skills for logistics and planning and team activity execution.
• Communication skills to explain design justification and flexibility to adapt to client needs.

Qualifications

• Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master’s degree or higher preferred).
• 3 years’ experience in related field (i.e., user experience research or design).

Skills

• Exceptional understanding of the larger picture of UX engagements.
• Experience in managing multiple projects with proper delegation of activities.
• Ability to network at all levels with self-confidence.
• Strong commercial management skills with demonstrated success in client management.
• Cum competent skills in moderator's guide development, analysis and recommendations for reporting.
• Able to orchestrate a variety of projects types and to utilize different UX techniques.
• Project management skills for logistics and planning and team activity execution.
• Communication skills to explain design justification and flexibility to adapt to client needs.

Benefits

At Ipsos, you'll experience opportunities for career development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US.

Pay

The estimated base salary range for this role is $120,000 to $150,000.

Schedule

Flexible workplace policy.

Company Information

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

About the Team

At Ipsos, we collaborate with the world’s leading organizations to help them grow the right talent, fulfill their brand promises, and optimize financial outcomes. From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics, and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems. Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience. So, while our work is powered by insights and driven by technology, it’s always all about people.