Director, Solutions Consulting

About the role

As part of the global Solutions Development team, you will serve as an advocate and expert in the use of AutoStore solutions to help customers solve complex fulfillment, intralogistics, and supply chain challenges. This role is responsible for leading consulting and pre-sales teams, supporting complex high-value deals, and identifying market patterns to ensure AutoStore’s long-term alignment with partners and customers by serving as their advocate in product roadmap discussions. This role is based in our Salem, NH office.

Responsibilities

• Interface with AutoStore’s partners and end customers to understand their goals, capabilities, and the array of solutions at their disposal. Use this awareness to articulate the value AutoStore solutions bring and be seen as an honest broker by all involved.
• Lead the execution of AutoStore's solutions development strategy in North America.
• Build trusted relationships with strategic customers, distributors, consultants, and technology partners to support automation investment decisions.
• Provide leadership to the solution consulting and presales functions at AutoStore.
• Develop an understanding of solutions that both complement and interfere with AutoStore solutions.
• Maintain fluency with new innovations to provide best-in-class solutions services.
• Evaluate operational performance, business impact, and return on investment of proposed solutions.
• Serve as an expert on customer pain points, partnerships, and technical capabilities. Drive this knowledge to internal teams to influence our approach and roadmap, including Commercial, Product Management, Strategy, Solutions Consulting, Marketing, and partner organizations.
• Create tools, training materials, dashboards, and best practices that enable internal teams and partners to effectively position and deploy solutions.
• Monitor solution adoption, partner engagement, training effectiveness, and conversion performance across targeted segments.
• Serve as a thought leader on warehouse automation, supply chain transformation, and intralogistics trends.
• Coach and mentor talented colleagues and peers across the AutoStore ecosystem.
• Drive enablement initiatives to empower AutoStore’s partner network.
• Support the development of solution consulting standards and best practices, as related to technology and industry verticals.

Requirements

• 7+ years of leadership experience in warehouse automation, intralogistics, supply chain technology, material handling, or related industries.
• Deep understanding of warehouse technology and a broad perspective on problem-solving.
• Proven success in developing complex solutions that deliver operational improvement and help teams achieve goals.
• Demonstrated ability to influence executive stakeholders and build long-term customer and partner relationships.
• Strong commercial acumen with experience supporting revenue growth, business development, and strategic opportunity management.
• Experience leading cross-functional teams and driving alignment across commercial, product, engineering, and partner organizations.
• Exceptional communication, presentation, and organizational leadership skills.
• Bachelor's degree in Engineering, Supply Chain, Business, Logistics, or a related field; advanced degree preferred.

Leadership and Communication

• Strong team spirit and collaborative mindset.
• Low-ego, inclusive leadership style (“in the team” approach).
• Excellent communication and influencing skills across functions and cultures.
• Creative, pragmatic, and execution-driven, able to thrive in a fast-scaling, low-process environment.
• High professional standing and ability to represent the brand with authority.
• Structured, analytical thinker who communicates in a clear and engaging manner.
• Proactive, results-oriented mindset with both innovative and strategic capabilities.

Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Health Savings Account (HSA) with a company contribution.
• Generous Paid Time Off, including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents.
• Retirement 401(k) plan with employer match and discretionary profit-sharing contribution.
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders.
• Group Life Insurance, Voluntary Additional Life Insurance, and Disability Insurance.
• Employee Assistance programs.