Director, Solutions Consultants - West

Main Responsibilities

• Business and Technical Leadership in Solution Consulting:
  • Provide thought leadership on emerging trends in AI, conversational interfaces, and agentic systems within the CXM landscape and how they align with Sprinklr's capabilities
  • Lead technical and business discussions with customers and account teams to understand business requirements and propose innovative solutions that leverage the full potential of Sprinklr's Unified-CXM platform
  • Serve as executive sponsor on strategic accounts
  • Own and drive top deals in and out of quarter for the Americas business, emphasizing the transformative power of unified customer experience management
• Recruit and retain top talent in Data/AI, Marketing, Advertising, and Social backgrounds
• Train and support the SC team in delivering consultative value propositions, designing and building end-end solutions for customers
• Initiate and lead projects to develop team capabilities and improve organizational structure and offerings
• Lead SC enablement and onboarding functions ensuring SC experience is of the utmost importance for service delivery
• Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc.

Business Leadership

• Lead and motivate sales teams to achieve and exceed revenue targets, with a focus on design the proper solutions for our customers with Sprinklr’s CXM platform
• Create and articulate a cohesive Go-to-Market (GTM) strategy partnering with respective divisional vice presidents
• Create content and participate in industry events to establish thought leadership in the CXM space, with a focus on the synergies between customer architecture and Sprinklr's platform
• Provide technical leadership to engineering and development teams
• Foster a culture of innovation, quality, and continuous improvement
• Oversee the design and architecture of complex software systems
• Incorporate human-centric design principles and facilitate design thinking workshops to create intuitive solutions

Product Interlock and Innovation

• Establish and lead a well-defined product interlock process bringing together GTM, product teams, and Sprinklr platform specialists
• Facilitate regular meetings between sales, marketing, product teams, and Sprinklr integration experts to align on product improvements and roadmap
• Gather and synthesize market feedback to inform product development priorities, ensuring seamless integration with Sprinklr's evolving capabilities
• Identify opportunities to leverage new tools and capabilities in Social, marketing and CCaaS technologies that complement and enhance Sprinklr's Unified-CXM platform
• Develop and implement architectural strategies for software solutions
• Align architectural strategy with business goals and technological advancements

Training and Development

• Manage the training and growth of the SC team
• Provide regular feedback from field activities
• Guide the team in setting and achieving goals
• Ensure the team is trained on industry-specific use cases and product updates