Director- Solutions Architecture

This position requires office presence of a minimum of 5 days per week and is located in Dallas, Texas.

Responsibilities

• Develop and execute Hi-Cap product strategy in alignment with company revenue goals and market opportunities.
• Forecast product demand and capacity needs to support growth targets.
• Collaborate with senior leadership to set product roadmap priorities.
• Serve as the primary liaison between Hi-Cap product teams and network/product organizations to align on capacity requirements.
• Translate product demand into network capacity plans and vice versa.
• Facilitate regular coordination meetings to resolve capacity bottlenecks and ensure resource availability.
• Work with network/product engineering to assess current and future capacity constraints.
• Lead capacity planning initiatives to ensure timely delivery of Hi-Cap products without over- or under-provisioning.
• Monitor capacity utilization and adjust plans as market conditions or product mix change.
• Guide and mentor the Hi-Cap product team, delegating tasks, setting priorities, and tracking progress.
• Ensure team members understand how their work supports revenue growth and capacity goals.
• Represent the team’s needs and challenges to higher management.
• Communicate product performance, capacity status, and growth plans to executives, product management, and network leadership.
• Build trust and credibility with both product and network stakeholders to drive buy-in on capacity decisions.
• Identify and resolve capacity-related roadblocks that could impact Hi-Cap revenue.
• Explore process improvements or new solutions to increase capacity efficiency.
• Oversee the team responsible for assisting with real-time customer escalations tied to urgent, high-value opportunities.
• Support network prioritization to maximize infrastructure return as larger build projects are executed.
• Influence decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Requirements

• Bachelor’s degree (BS/BA) desired.
• 10+ years of related experience.
• Supervisory experience.

Pay

Salary range: $210,600.00 - $316,000.00 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require (unprotected)
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Long Term Grants and Deferred Compensation
• Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)

Schedule

• Weekly Hours: 40
• Time Type: Regular