Director, Solutions Architect - MSP Division

Key Responsibilities

• Own the technical architecture for ISI’s MSP offerings across Microsoft 365, GCC, GCC High, Azure, Google Workspace, endpoint management, email security, SOC tooling, backup, compliance tooling, identity, and cloud infrastructure.
• Design repeatable, scalable service packages that improve margin, reduce delivery complexity, and support CMMC/NIST/DFARS-aligned customer outcomes.
• Serve as the senior technical authority for customer solutioning, pre-sales architecture, implementation standards, and escalation design.
• Partner with Sales, MSP Operations, Compliance, Security, Finance, and Vendor Management to create solutions that lower ISI’s internal cost, increase revenue, and expand product offerings.
• Create licensing strategies for Microsoft and Google environments, including SKU selection, margin analysis, customer fit, renewal strategy, and compliance risk.
• Evaluate new vendors, tools, and services for technical fit, security, compliance, profitability, and operational scalability.
• Create reference architectures, implementation playbooks, technical standards, pricing assumptions, SOW language, and sales enablement materials.
• Support complex customer discovery and translate business, compliance, and technical requirements into clear solution designs.
• Maintain awareness of CMMC, FedRAMP, Microsoft, Google, DIB, and MSP market changes that affect ISI’s solution portfolio.
• Mentor engineers, architects, and sales engineers on solution design, licensing, compliance, and customer-facing technical communication.

Requirements

• 10+ years in solution architecture, cloud architecture, managed services, cybersecurity, infrastructure, or related technical leadership.
• 5+ years supporting MSP, MSSP, defense contractor, government, regulated industry, or compliance-driven environments.
• Deep knowledge of Microsoft 365, Azure, Entra ID, Intune, Defender, Purview, GCC, GCC High, and Microsoft licensing models.
• Working knowledge of Google Workspace, Google security/compliance offerings, Assured Controls Plus, and Google licensing.
• Experience designing solutions for CMMC, NIST 800-171, DFARS 252.204-7012, FedRAMP, CUI, ITAR, or DIB customer environments.
• Ability to connect technical decisions to revenue, margin, delivery cost, risk, and customer retention.
• Experience creating SOWs, BOMs, technical proposals, reference architectures, and implementation standards.
• Strong executive communication skills with the ability to explain complex technical and licensing decisions to non-technical stakeholders.
• Strong knowledge of AI technologies.
• Microsoft Certified: Azure Solutions Architect Expert, Cybersecurity Architect Expert, Enterprise Administrator Expert, or similar.
• Google Cloud / Google Workspace security or architecture certification.
• Prior experience in a CMMC-focused MSP, MSSP, RPO, C3PAO-adjacent, or DIB-focused services company.
• Experience with SOC operations, SIEM/XDR, vulnerability management, endpoint security, backup/DR, email security, and compliance automation platforms.
• Experience building new managed service offerings from concept through pricing, launch, enablement, and operational handoff.