Director, Solution Management

About the role

The Director of Solution Management is responsible for defining and executing winning strategies for service product solution offerings by targeting existing and new market opportunities; in particular, the service area(s) of Clinical Engineering, Medical Equipment Rental, Patient Handling, Asset Management, and/or Laser Support Services.

Responsibilities

• Understand and become a subject matter expert on the overall solution offering, defined as: services and supported medical equipment included as part of the service product
• Create, manage and innovate the Solution Business Model, to include:
• Validate customer segmentation and market requirements definition
• Enhance existing solutions to improve the value proposition
• Establish return on investment analysis
• Collaborate with and gain stakeholder approval of new/redesigned solution offerings from marketing, sales, operations, finance, legal, and others as required
• Integrate new/redesigned solution offerings into sales process and marketing channels through development of sales and readiness capabilities and enablement tools
• Partner with cross-functional teams to establish solution offering return on investment, pricing strategy, and customer value realization
• Conduct new/redefined solution offering beta pilots with customers to ensure service product valuation
• Research buy/build/partner opportunities and lead operational deployment planning and organizational readiness of new/redesigned solution offerings
• Review the solution offering performance and propose recommendations for service innovation and/or potential service ramp down
• Understand the competitor landscape and key market drivers for solution positioning and success
• Work closely with the downstream marketing team to define and execute the go-to-market plan
• Effectively articulate, educate and train sales and operations teams on the features and benefits of solution offerings
• Actively review and participate in mergers and acquisitions due diligence

Requirements

• 5+ years of experience in solution/product management, service marketing, and strategic solution development specifically in the healthcare market
• Demonstrated experience of taking customer-centric solution market opportunities and articulating them in the form of market and service product requirements documents that articulate customer challenges, desired value proposition, and potential solution areas
• Demonstrated development of a clear and sustainable business model built on differentiated value prop that is vetted through a validation process
• Knowledge of healthcare market, specifically in medical products and services solutions
• Strong technical understanding for accountable solution area assigned: Clinical Engineering, Medical Equipment Rental, Patient Handling, Asset Management, or Laser Services
• Bachelor’s degree in Business, Marketing, Engineering, or related field

Qualifications

• Demonstrated ability to be effective in working with cross-functional teams to clearly define and deliver the right solutions to market, at the right time
• Experience and skill in collaborating and motivating people towards delivering top performance and outcomes
• Experience interacting with healthcare management, and leading voice of customer meetings to define customer requirements
• Experience in building service products and managing in-market solution offerings
• Experience in calculating and demonstrating customer return on value
• Excellent interpersonal, written, and verbal communication and presentation skills, including ability to explain technical concepts to a non-technical audience
• Ability to foster and maintain a high level of organizational professionalism and enthusiasm
• Proficient computer skills in MS Office Suite

Skills & Abilities

• Demonstrated ability to be effective in working with cross-functional teams to clearly define and deliver the right solutions to market, at the right time
• Experience and skill in collaborating and motivating people towards delivering top performance and outcomes
• Experience interacting with healthcare management, and leading voice of customer meetings to define customer requirements
• Experience in building service products and managing in-market solution offerings
• Experience in calculating and demonstrating customer return on value
• Excellent interpersonal, written, and verbal communication and presentation skills, including ability to explain technical concepts to a non-technical audience
• Ability to foster and maintain a high level of organizational professionalism and enthusiasm
• Proficient computer skills in MS Office Suite

Benefits

• Health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Pay

$124,076.01 - $198,607.79

Schedule

Not specified