Director, Solution Consulting Operations

Location: Remote - US based candidates only, no visa sponsorship available

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Responsibilities

• Define and execute the vision for the SC demo environment
• Drive AI-assisted demo experiences to optimize SC preparation
• Ensure demo reliability and full product coverage
• Collaborate with stakeholders to align demo investments with product roadmaps
• Lead SC readiness for new product launches
• Build scalable enablement resources and artifacts
• Implement self-service tools to aid SCs in deal preparation

Requirements

• Bachelor's degree or equivalent experience preferred
• 10+ years in Solution Consulting, Sales Engineering, or related pre-sales discipline
• 5+ years in people management
• Experience in contact center industry, especially with the company or competitors
• Skilled in designing or managing demo environments or technical assets
• Practical experience with AI and automation solutions
• Exceptional verbal, written, and presentation skills

Pay

$124,100 – $288,600 annually

Benefits

• 100% employee coverage for health, dental, and vision insurance
• Access to comprehensive mental health support services
• Generous employee stock purchase plan
• Paid Time Off, company holidays, and volunteer hours
• 12 weeks paid parental leave
• 401k savings plan with employer matching