Director Social Services

About the role

The New Providence Women’s shelter is a critical component of Project Renewal's mission to support individuals with mental illness and substance use disorders. Located within the Ramada Inn in West Midtown Manhattan, the shelter offers 100 emergency shelter beds.

Responsibilities

• Collaborates with the Shelter Director and other senior staff to develop and implement program policies and procedures, disseminating these to staff as needed.
• Develops and implements policies and procedures to comply with requirements from the Department of Homeless Services (DHS) and the Office of Temporary and Disability Assistance (OTDA).
• Serves as the primary liaison to the Department of Homeless Services (DHS) regarding clinical issues.
• Ensures that linkages and coordination of services are being done by staff and properly documented.
• Attends and participates in scheduled DHS meetings.
• Conducts performance assessments by auditing charts and reviewing data in external databases.
• Monitors the staff’s timely completion of all clients’ intake processes, assessments, psychosocial, progress notes, referrals, and independent living plans.
• Prepares and submits the statistical and reporting requirements of DHS and Division of Health and Mental Health (DOHMH).
• Develops and trains staff in protocols to be followed in clinical emergencies.
• Performs other duties as assigned by the Shelter Director, including being available on call 24/7/365 for clinical emergencies.

Requirements

• Master’s degree in social work or related human services field is strongly preferred.
• Bachelor’s degree from an accredited college or university with 2 years’ experience working with individuals who struggle with homelessness, mental illness, and substance use and/or other special needs populations; 1 year of which must be supervisory in nature.

Skills

• Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Capacity to develop/exhibit, in collaboration with the staff and the Performance Evaluation and Quality Assurance Department (PEQA), the ability to independently evaluate and manage program performance using data.
• Ability to work well within a high-pressure environment and meet the short and long-term mandates of the program.
• Excellent oral, writing, listening, and negotiating skills.
• The ability to work well within a high-pressure environment and meet the short and long-term mandates of the program.
• Knowledge of case management software as well as proficiency in the Microsoft Office Suite.
• Bilingual or multilingual a plus.