Director, Site Operations, NA

Position Overview

This role is onsite in San Antonio, TX. The Director, Site Operations is responsible for the overall operational performance, reliability, and leadership at a center campus, ensuring all critical infrastructure and supporting teams operate safely and effectively in a 24x7x365 mission-critical environment.

Essential Job Functions

• Strategic Leadership & Oversight
  Provide overall leadership, direction, and accountability for day-to-day operations of two data center campuses. Ensure alignment of site operations with corporate objectives, industry standards, and client SLAs. Establish long-term operational strategies that optimize uptime, safety, and efficiency.

• Operational Excellence
  Maintain 24x7x365 operational readiness of critical infrastructure, including power, cooling, building automation, and life-safety systems. Oversee preventive and corrective maintenance programs for all mechanical, electrical, and controls systems. Drive incident management, root cause analysis, and post-incident reviews to drive continuous improvement.

• Financial & Budget Management
  Help develop and manage annual site operating budgets, capital improvement budgets, and cost-control initiatives. Track OPEX and CAPEX performance against financial targets. Ensure vendor contracts, procurement, and service agreements are cost-effective and aligned with performance expectations.

• Team Management & Development
  Directly manage senior operations staff and shift teams. Ensure staffing models provide adequate coverage for reliability, maintenance, and incident response. Lead training, development, and performance management programs to build a high-performing team.

• Risk, Compliance, & Safety Management
  Ensure compliance with OSHA, NFPA, ISO, and other regulatory and industry standards. Enforce EH&S policies, safe work practices, and compliance with MOP/SOP/EOP standards. Manage audits, certifications, and corporate compliance requirements.

• Stakeholder & Client Engagement
  Act as the primary point of contact for customers, senior leadership, and external stakeholders. Support client tours, audits, and technical discussions, representing the site with professionalism. Provide executive-level reporting on facility status, incidents, risks, and performance metrics.

• KPI Reporting & Performance Management
  Track and report on key performance indicators (KPIs) related to uptime, incident response, safety compliance, and operational efficiency. Establish benchmarking metrics to compare site performance against corporate standards and industry best practices. Deliver regular reports (monthly, quarterly, annually) to executive leadership, highlighting performance trends, risks, and areas for improvement.

• Continuous Improvement & Innovation
  Drive operational excellence initiatives, including automation, monitoring improvements, and sustainability practices. Benchmark performance against industry best practices to enhance efficiency and reliability. Foster a culture of innovation and accountability within the site team.

Job Requirements

• Education & Experience
  Bachelor’s degree in engineering, Facilities Management, or related technical discipline preferred. 10+ years of progressive experience in mission-critical facilities, with at least 5 years in a senior leadership role. Demonstrated success managing large-scale data center or critical infrastructure operations.

• Technical Skills
  Strong knowledge of electrical distribution systems (UPS, switchgear, generators, ATS), mechanical systems (CRAC/CRAH, chillers, etc.), and BMS/EPMS controls. Proven expertise in incident management, root cause analysis, and reliability engineering practices. Familiarity with CMMS, monitoring platforms, and data-driven reporting tools.

• Leadership & Business Skills
  Excellent leadership, communication, and team-building skills. Strong financial acumen, with experience managing multimillion-dollar budgets. Ability to partner with clients, vendors, and executive leadership in a high-stakes environment.

Other Requirements

• Ability to work in a 24x7 environment, responding to critical events as needed. Strong decision-making ability under pressure. Commitment to safety, compliance, and operational excellence. Ability to travel as business needs require.

Physical Demands And Special Requirements

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.