Director, Shield Services Product Strategy & GTM
Overview
Our product management team helps in developing and launching solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations.
Success Profile
- Leadership
- Flexible
- Problem Solving
- Communicator
- Proactive
- Strategic
Responsibilities
Job Summary
This role is responsible for leading the planning, operationalization, and go-to-market execution of Shield Core Services across Comcast’s connected home and smart security ecosystem. The Director will oversee service roadmap planning, customer tiering and packaging strategies, release coordination, and cross-functional execution for Shield offerings focused on home security experiences, digital protection services, and intelligent connected home solutions. This leader will help shape the evolution of Shield services by identifying opportunities to deliver smarter, more proactive, and AI-enabled customer experiences that enhance security, automation, and peace of mind within the connected home. The role will partner closely with Product, Technology, Operations, Customer Experience, Marketing, Care, and Sales organizations to ensure Shield Core Services are effectively developed, launched, and optimized to support customer adoption, operational excellence, and long-term business growth.
Core Responsibilities:
- Lead planning, operationalization, and go-to-market execution for Shield Core Services across connected home and smart security experiences
- Drive service roadmap planning, release coordination, customer tiering, and packaging strategies for Shield offerings and integrations
- Identify opportunities to enhance customer experiences through intelligent, proactive, and AI-enabled smart security and home security solutions
- Partner cross-functionally with Product, Technology, Operations, Customer Experience, Marketing, Care, and Sales teams to support successful service delivery and execution
- Responsible for development of business cases, operational plans, and executive-level strategic recommendations for core service initiatives
- Evaluate customer insights, market trends, operational performance, and competitive dynamics to inform service evolution and growth opportunities
- Ensure operational readiness and organizational alignment for new service launches, feature rollouts, and ecosystem integrations
- Lead, mentor, and develop team members while fostering collaboration and accountability across a highly matrixed organization
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Minimum Qualifications
- Master’s Degree, MBA preferred, or equivalent experience
- Generally requires 10 years of related experience
- Experience leading product, platform, service delivery, or go-to-market strategy initiatives
- Strong strategic thinking, operational planning, and cross-functional leadership capabilities
- Proven ability to influence executive stakeholders and drive alignment across highly matrixed organizations
- Experience developing business cases, operational models, and executive communications
- Strong analytical, organizational, and problem-solving skills
- Familiarity with connected home technologies, smart security solutions, digital services, or consumer technology ecosystems preferred
- Experience leading customer-facing launches, service operations, or lifecycle management initiatives preferred
- Excellent communication, collaboration, and team leadership skills
Skills
- Connected Home
- Cross-Functional Partnerships
- Go to Market (GTM)
- Leading by Influence
- Customer Value Proposition
- Go-to-Market Strategies
Education
- Bachelor's Degree
Relevant Work Experience
- 10 Years +
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.