Director, Services Program Enablement

About the role

The Director, Services Program Management role is focused on raising the bar for all programs within the Services business unit and across Mastercard. This individual will be responsible for enabling our business teams (programs) to navigate and prioritize the multitude of requirements and expectations set upon them and evangelize their performance and story to Executive Leadership.

Responsibilities

• Planning, coordination, ongoing reporting, and delivery of Program Management efforts including Office Hours, KPI & Executive Reporting, and cross-enterprise collaboration.
• Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement.
• Stakeholder Management – Operations, Technology, Product & Delivery (all levels).
• Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle.
• Engaging in the Objective Setting & Program Calibration process.
• Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs.

Requirements

Experience leading up & out, engaging with leadership of multiple levels
Strong product or software development acumen
Knowledge of product development and new product evaluation
Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.
Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery.
Strong relationship, collaboration & organization skills.
Comfortable working in ambiguous situations and navigating complex requirements to drive solutions.

Qualifications

• Master's degree in Business Administration, Project Management, Information Systems, or related field.
• Minimum of 10 years of relevant experience in program management, preferably in a financial services or technology industry.
• Proven track record of successfully managing large-scale, complex projects.
• Experience in developing and delivering executive-level reports and presentations.
• Strong understanding of program management methodologies and tools.
• Ability to influence and collaborate with cross-functional teams.

Skills

• Strong influencing skills and the ability to lead through collaboration.
• Excellent communications skills, including the ability to present complex information clearly and concisely.
• Exceptional project management skills with ability to multi-task and manage multiple projects in a cross-functional environment.
• Ability to communicate needs and schedules to business stakeholders, as well as ensure plans are in place and standards are adhered to.

Benefits

• Competitive base salary and potential for annual bonus or commissions.
• Mastercard benefits for full-time employees, including insurance, flexible spending accounts, paid leaves, and retirement plans.
• Internship benefits for eligible interns, including paid sick and safe time and on-site fitness facilities.

Pay

Pay ranges vary by location and may include base salary and potential for annual bonus or commissions. For positions in the US, the base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Schedule

Full-time position.

Equal Opportunity Employer

Mastercard is an equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.