Director, Services Program Enablement

About the role

The Director, Services Program Management role is focused on raising the bar for all programs within the Services business unit and across Mastercard. This individual will be responsible for enabling our business teams (programs) to navigate and prioritize the multitude of requirements and expectations set upon them and evangelize their performance and story to Executive Leadership.

Responsibilities

• Planning, coordination, ongoing reporting, and delivery of Program Management efforts including Office Hours, KPI & Executive Reporting, and cross-enterprise collaboration.
• Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement.
• Stakeholder Management – Operations, Technology, Product & Delivery (all levels).
• Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle.
• Engaging in the Objective Setting & Program Calibration process.
• Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs.

Requirements

• Experience leading up & out, engaging with leadership of multiple levels
• Strong product or software development acumen
• Knowledge of product development and new product evaluation
• Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects
• Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery
• Strong relationship, collaboration & organization skills
• Comfortable working in ambiguous situations and navigating complex requirements to drive solutions

Qualifications

• Master's degree in Business Administration, Project Management, or related field
• Minimum 7 years of relevant experience in program management, preferably in a financial services or technology industry
• Proven track record of successfully managing complex projects and programs
• Experience in developing and delivering executive-level reports and presentations
• Ability to influence and collaborate with cross-functional teams

Skills

• Strong influencing skills
• Excellent communications skills
• Attention to details
• Ability to communicate needs and schedules to business stakeholders
• Ability to ensure plans are in place and standards are adhered to

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

Pay

• O'Fallon, Missouri: $156,000 - $265,000 USD
• Arlington, Virginia: $179,000 - $305,000 USD
• Purchase, New York: $179,000 - $305,000 USD

Schedule

• Full-time

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization, and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.