Director Security (Manhattan)

Essential Duties And Responsibilities

• Routinely update security policies or procedures, including evacuation plans, security operations manuals, security training manuals, disaster recovery, and contingency plans considering current and emerging risks.
• Establish procedural documentation and ensure the physical security program aligns with the Shelter's strategic security plan to mitigate risks and support business operations.
• Manage and direct all security staff and ensure they are appropriately trained and informed on the latest security plans, threats, trends, and related security techniques.
• Implement regular assessments and drills on physical security systems, procedures, and processes.
• Manage a 24/7 security operations and be available to respond to after-hour calls or emails for physical security-related issues, emergencies, and/or breaches.
• Solve all security complaints in a timely manner.
• Manage the implementation, service, repair, and/or updates of security technology projects such as video surveillance, access control systems, security platforms, alarm systems, two-way communications, travel safety platforms, and other security equipment.
• Research, recommend, and deploy effective and innovative security management techniques and solutions to secure and safeguard shelter offices.
• Continuously look for opportunities to leverage technology to streamline processes and improve security, while working closely with the IT department.
• Conduct physical security site risk assessments of all offices and properties to identify vulnerabilities and develop risk mitigation strategies, collaborating with the Shelter Director and COO.
• Provide comprehensive and accurate reports documenting and communicating the results of security reviews and audits.
• Initiate continuous improvement activities to ensure quality and cost-effective physical security services.
• Assist with CFH special events by conducting security preparations, preparing site assessments, and security planning.
• Assist in the development and delivery of security training and awareness programs.
• Develop and maintain contacts with local and federal law enforcement and the Department of Homeless Services (DHS) to stay updated on guidelines, policies, emerging threats, tactics, and techniques.

Education / Technical Requirements

• BS/BA Degree preferred
• 7-10 years of security experience in a social service setting, with a local or federal law enforcement agency, or equivalent
• 5 years of security management experience
• Significant knowledge of relevant security policies, standards, guidelines, and processes, including HR, Fire & Life Safety, protection, and security operations
• Fire Safety and F-80 certification
• Working knowledge of processes related to security, such as physical and technical security systems technology, threat vulnerability, site assessments, emergency response, and crisis management
• Proficiency in Microsoft Office, Adobe, Google Docs, and Gmail

Personal Qualities / Other Attributes

• Prior experience preparing meals in a healthcare or residential setting
• The ability to multitask, prioritize, work under time constraints, and resolve issues with minimal supervision
• A confident, professional, and calm demeanor, capable of working in a fast-paced environment
• A creative, visionary mindset with the ability to adapt to change and implement new processes for improvement
• Strong interpersonal, verbal, and written communication skills, and the ability to work effectively with peers, cross-functional groups, management, and business partners
• A problem-solver with the ability to analyze issues, gather information, and clearly communicate recommendations
• A profound sense of ethics, integrity, and confidentiality