Director, Sales Technology

The Opportunity

The Director, Sales Technology is a strategic engineering leadership role responsible for building and evolving the technology capabilities that power MetLife's B2B sales transformation agenda.

Key Responsibilities

• Lead engineering execution for the B2B Sales Transformation portfolio, delivering scalable, secure, and resilient solutions that support sales growth and operational efficiency.

• Define and execute technology roadmaps aligned to business priorities, digital transformation objectives, and enterprise architecture standards.

• Drive the adoption of AI-first software engineering practices, including AI-assisted requirements generation, coding, testing, documentation, and troubleshooting.

• Establish engineering standards, reusable components, and inner-sourcing practices that improve developer productivity and delivery consistency.

• Partner with Product Management, Architecture, Data, Security, and Platform Engineering teams to deliver integrated end-to-end solutions.

• Lead the design and implementation of complex integrations across CRM, sales enablement, workflow, analytics, and enterprise platforms.

• Ensure engineering teams deliver high-quality software through disciplined testing, observability, reliability engineering, and secure development practices.

• Leverage engineering metrics, quality indicators, and flow measurements to continuously improve team performance and customer outcomes.

• Represent software engineering in senior leadership discussions, planning forums, and transformation governance activities.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline.

• 7+ years of software engineering experience with progressive responsibility delivering enterprise-scale applications.

• 5+ years of people leadership experience managing software engineering teams.

• Proven experience leading multiple concurrent software delivery initiatives in a large, matrixed organization.

• Demonstrated expertise in modern software architecture, APIs, integration patterns, cloud technologies, and distributed systems.

• Experience delivering customer-facing or business-critical platforms supporting sales, distribution, customer engagement, or digital transformation initiatives.

• Strong understanding of software quality, testing strategies, observability, reliability engineering, and secure development practices.

• Experience establishing engineering standards, reusable frameworks, and continuous improvement programs.

• Exceptional stakeholder management skills with the ability to influence business and technology leaders.

• Strong verbal, written, and executive communication skills.

• Demonstrated ability to balance speed, quality, risk, and business outcomes across multiple delivery teams.

• Experience leading Agile product delivery and cross-functional engineering organizations.

Preferred Qualifications

• Experience supporting B2B sales organizations, distribution platforms, CRM (Salesforce.com) ecosystems, sales enablement technologies, or customer acquisition capabilities.

• Experience implementing AI-enabled products, intelligent automation, and agentic workflows.

• Deep experience using AI copilots, AI agents, and human-in-the-loop engineering approaches to accelerate software development lifecycles.

• Experience establishing AI governance, prompt engineering standards, and engineering guardrails for responsible AI adoption.

• Experience leading cloud modernization and platform transformation initiatives.

• Experience building engineering organizations that leverage AI-assisted development tools at scale.

• Experience leading Digital Transformation initiatives supporting customer engagement, sales productivity, or commercial operations.