Director, Sales and Customer Services - Alfred Music

Core Functions

• Strategic Leadership
• Revenue Architecture
• Key Account Governance
• Organizational Diagnostic & Design
• Sales Infrastructure & Comp Planning
• Strategic & Tactical Revenue Ownership
• Operational Excellence & Process Reengineering
• Financial Forecasting & Planning
• Cross-Functional Strategy
• Policy & Governance
• Market Presence
• Customer Experience & Retention Strategy
• Operational Continuity & Fulfillment Oversight

Requirements

• 6+ years of sales experience, with a proven track record in both software/SaaS and related physical product fields.
• 3+ years of experience as a sales leader & people manager.
• Extensive experience in change management and/or scaling teams.
• Strategic versatility with the ability to pivot between high level strategy and hands-on execution.
• Operational grit with experience managing the intersection of sales and physical logistics, including a comfort level with legacy systems and warehouse coordination.
• Detailed familiarity with one or more CRM, ERP, and other like platforms.
• Fluency in MS Office and Google Suite applications.
• Persistent, organized, and able to prioritize based on metrics.
• Team player with a collaborative customer-focused mindset and highly relational.

Desired Qualifications

• Understanding of SaaS sales methodologies in addition to traditional account management.
• Ability to perform basic analysis of SaaS health metrics and retail sell-through data.