Director Of Customer Service Sales

Your Role And Responsibilities

In this role, you will have the opportunity to ensure successful implementation of the service sales strategy for the assigned area. Each day, you will ensure profitable achievement of qualitative and quantitative targets related to Life Cycle Management (LCM) and service products and solutions. You will also showcase your expertise by determining account and acquisition plans to support growth.

The work model for the role is: Hybrid on site in Auburn Hills, MI

• Create, plan, and implement service sales strategies by increasing the Installed Base (IB) penetration through effective utilization of IB database.
• Participate in negotiations of major contracts to secure service sales volume.
• Ensure the setting, periodic-review, and achievement of service sales targets by providing cost effective solutions to the customers and initiating improvement plans as needed.
• Obtain feedback on sales development, distribute resources for service sales activities, and report current market status.

Qualifications For The Role

• Bachelor's degree and at least five or more years successful execution in similar role.
• Ability to travel up to 50%.
• Team management - you will oversee 12 regions and provide directions, support and daily leadership.
• Customer relations - ensure positive customer experiences and on-going relationships.
• Negotiations - engage in large scale negotiations.
• Pipeline & value creation - selling automotive and general industries segments, offering creative solutions for customer needs.
• Financial Results & KPI's