The Director of Customer Service

Key Accountabilities

• Lead and develop a multi-level customer service organization with a focus on accountability, talent development and cross-functional training to achieve business objectives
• Partner cross-functionally with Commercial Teams, Logistics, Finance, IT, and HR
• Own end-to-end order-to-cash and purchase-to-pay processes
• Ensure high customer satisfaction and service reliability
• Define, track, and improve KPIs and service metrics
• Systems & Process Optimization:
• Act as functional co-lead for SAP S/4 operations
• Drive workflow standardization and process improvements with ensured date integrity

Qualifications

• 7+ years of progressive experience in customer service, operations, or order management
• 3+ years of people leadership experience, managing multi-level and/or cross-functions teams
• Experience with SAP VIM or similar invoice / document management solutions
• Hands-on experience with ERP Systems, SAP S/4 experience
• Strong working knowledge of end-to-order-to-Cash and Purchase-to-Pay processes

Preferred

• Background in distribution
• Exposure to bulk logistics or complex supply chain operations

Benefits

Every day, each one of us contributes to HELM's success with competence, the highest expertise and unique service. We reward this commitment - not only with international opportunities, possibilities for seminars and further training but also with benefits that offer optimal conditions to reach the perfect work-life balance.