Director, Revenue Operations

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! The Director of Revenue Operations leads the strategy, governance, and execution of the end-to-end Quote-to-Cash (QTC) lifecycle, ensuring Sales, Renewals, Finance, and Systems operate within a unified, scalable framework of standardized processes, aligned systems, and high data integrity. This role drives cross-functional alignment and operational excellence to improve revenue predictability, efficiency, and accuracy. This role will lead Revenue Operations, Deal Desk, and RevOps Systems team members to enable scalable growth and consistent execution across the revenue engine. What You'll Do Revenue Execution Operations Oversee deal structuring, pricing governance, discount approvals, and non-standard deal support, ensuring compliant, accurate, and billing-ready deals aligned to commercial strategy and financial guidelinesOwn data integrity across the QTC lifecycle (CRM, RCA, ERP, billing) ensuring accurate data flow and single source of truthDefine and enforce data standards, governance frameworks, validation rules, and cross-functional handoffs across Sales, Renewals, Finance, and downstream systems to ensure data integrity and a single source of truthEnsure alignment between Sales pipeline metrics and Finance reporting for a consistent view of revenueLead prioritization and execution of revenue operations initiatives, including system enhancements, process improvements and backlog management in collaboration with Business Systems and ITAct as escalation point for QTC issues, resolving cross-functional conflicts and driving timely resolutionMonitor and optimize KPIs including pipeline health, forecast accuracy, conversion rates, and data qualityDrive process standardization and operational consistency across regions, products, and business units to enable scalable and efficient go-to-market execution through standardized processes, systems, and governancePartner with Finance and Operations to ensure alignment between sold, fulfilled, and invoiced outputs across the revenue lifecycleLead change management and drive adoption of new processes, systems, and tools in partnership with Enablement and cross-functional teamsDrive improvements in revenue predictability, forecast accuracy, and pipeline visibility while reducing deal friction, manual effort, billing errors, and revenue leakage Revenue Operations Governance (Cross-Functional Oversight) Define and enforce standardized rules for deal structure, pricing, discounting, and contract terms to ensure consistency, compliance, and scalabilityEnsure alignment of QTC processes from opportunity through billing and revenue reporting, eliminating gaps and inconsistenciesDesign and implement control frameworks including approvals, validation rules, SLAs, and audit mechanisms to ensure process integrity and mitigate riskEstablish and govern cross-functional decision frameworks for pricing exceptions, non-standard deals, contract terms, and system ownership across Sales, Finance, Legal, and Systems Team Leadership Lead, develop, and scale a high-performing Revenue Operations team by establishing clear goals, coaching talent, and fostering a culture of accountability and continuous improvementSet and drive strategic priorities, operating cadence, and performance frameworks aligned to revenue goals and go-to-market strategyDefine clear roles, responsibilities, and accountability models across the RevOps organization and key cross-functional partners to ensure efficient execution and eliminate ownership ambiguityDrive cross-functional collaboration across Sales, Renewals, Finance, Marketing, Customer Success, and Business Systems, as the central coordination point to ensure consistent execution of QTC processes and revenue objectives Qualifications Degree in Business, Finance, Information Systems, or a related field.Minimum of 10 years’ experience in Revenue Operations, Sales Operations, Business Operations, or GTM Systems.7 years’ managing teams, ideally in Revenue Operations, Sales Operations, Deal Desk, or related functions.Expertise across the QTC lifecycle, including RCA, deal structuring, contracting, billing, and revenue reportingStrong understanding of CRM, RCA, billing, and ERP systems, including system design, data models, and integrationsProven ability to design and scale processes, governance frameworks, and operational standards across GTM functionsStrong cross-functional leadership and stakeholder influence across Sales, Renewals, Finance, and OperationsStrong analytical, data-driven decision-making, and problem-solving skillsExperience leading deal desk operations, pricing strategy, discount governance, and complex deal structuresDemonstrated program and project management capability, including backlog prioritization, release planning, and change managementAbility to balance strategic planning with operational execution in a fast-paced environmentExcellent communication and executive presentation skills, with the ability to convey complex concepts clearly Compensation: 155,000 USD - 205,000 USD At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.