Director, Revenue Cycle Strategy, Partnerships & Operations - Hybrid/Boston, MA

About the role

Brook Health delivers care beyond the walls of the doctor's office. Brook provides people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. We help people reach their long-term health goals through smart daily decisions, in partnership with their primary care physicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program.

Position Summary

Brook is looking for an exceptional strategist and operator to build and lead the revenue cycle practice from the ground up. The Director, Revenue Cycle Strategy, Partnerships & Operations owns one of Brook's most consequential functions — making sure the revenue follows the care we deliver for our partners. You'll walk into a primary care practice or health system, speak their language, and translate Brook's clinical model into billing reality. You'll partner with Sales to help close deals, guide Implementation to get billing workflows stood up right the first time, and stay in the relationship long after go-live — keeping partners performing, compliant, and confident in the economics of their Brook program. Internally, you'll build the systems, playbooks, and team that make partner billing repeatable and predictable as Brook grows. You bring structure to complexity, translate policy changes into action, and create the operational foundation that allows Brook to scale without revenue leakage. Success looks like partners who bill confidently, reimbursement rates that hold, and a sales team that knows you'll help close the next deal.

Key Responsibilities

• Partner-Facing Revenue Leadership
  - Serve as the revenue cycle authority in partner-facing conversations — sales pursuits, implementation kickoffs, business reviews, and escalations.
  - Translate Brook's clinical model into billing reality: what gets billed, how, when, and what the practice must do to capture full reimbursement.
  - Lead structured business reviews with partner billing teams tied to shared KPIs, SLAs, and revenue outcomes.
  - Identify and close revenue leakage through data analysis, workflow audits, and hands-on partner engagement.
  - Build trust with practice administrators, billing directors, and CFOs, influencing outcomes without direct authority.

• Sales Partnership & Deal Support
  - Partner with Sales through active pursuits — joining calls, answering billing and reimbursement questions, and making the revenue case for Brook.
  - Develop sales enablement materials: payer coverage maps, coding guides, FAQs, and objection-handling resources.
  - Run due diligence on prospect billing infrastructure to size implementation complexity before a deal closes.

• Implementation & Onboarding
  - Own the revenue cycle workstream during implementation — workflow design, EHR integration, payer credentialing, and go-live readiness.
  - Build and maintain implementation playbooks that make billing setup faster and more consistent across partner types.
  - Work alongside the Implementation Design team to embed billing workflows correctly from day one.
  - Establish go-live billing benchmarks and monitor the first 90 days to catch and correct issues early.

• CMS & Payer Strategy
  - Maintain deep expertise in RPM reimbursement: CPT codes 99453, 99454, 99457, 99458, and related CCM and chronic care codes.
  - Monitor CMS rulemaking, payer policy updates, and reimbursement trends — translating changes into operational guidance before they become problems.
  - Serve as Brook's internal and external subject matter expert on reimbursement mechanics for remote patient monitoring.
  - Keep Brook and its partners proactive, not reactive, on compliance and reimbursement change.

• Revenue Cycle Operations & Enablement
  - Own oversight across the full revenue lifecycle: eligibility, authorization, coding, claims submission, denial management, payment posting, and collections.
  - Build scalable enablement systems — KPIs, dashboards, reporting, and governance — that create performance visibility across the portfolio.
  - Drive multi-vendor coordination and accountability across RCM partners and clearinghouses.
  - Embed compliance and audit readiness into workflows; operationalize regulatory updates quickly.

• Cross-Functional Alignment
  - Align Revenue, Care Operations, Implementation Design, Product, and Finance around measurable revenue outcomes.
  - Translate partner-portfolio insights into product and system improvements.
  - Build and scale a high-performing revenue enablement team.

Required Experience

• 7+ years of progressive revenue cycle leadership, including driving and managing a rev cycle team — building the function, not just running it.

• Deep expertise in CMS regulations and payer reimbursement mechanics, with the ability to translate policy changes into operational action for partner billing teams.

• Demonstrated ability to influence external stakeholders — practice administrators, billing directors, health system leadership — without direct authority.

• Strong command of benefits verification and benefit investigations, including the ability to teach partner practices how to do it correctly and consistently.

• Experience building or standing up billing workflows in new or scaling environments — not just running an established operation.

Skills & Abilities

• Credible in a room with a CFO and equally comfortable working through a billing workflow with a practice administrator.

• Strong analytical rigor — can build a reimbursement projection, read a denial trend, and find root cause in a data set.

• Excellent communicator: translates complex billing and policy concepts into plain language for clinical and administrative audiences.

• Execution discipline — brings structure and accountability to ambiguous environments.

• Comfortable with ambiguity and change.

• Comfortable in an AI-enabled environment — Brook uses AI across its clinical and operational model, and this leader should leverage AI tools for coding, denial prediction, workflow automation, and operational insight.

• Direct experience with RPM, CCM, PCM, APCM, or tech-enabled care billing — fluency in the remote care CPT landscape is a strong plus.

Backgrounds That Travel Well Into This Role

• A tech-enabled RPM, CCM, or chronic care management company where billing is a shared service between vendor and provider practice — you've lived the model Brook runs.

• A health IT or RCM technology company in an implementation or client success role — you've stood up billing workflows across diverse provider environments.

• An MSO, physician enablement company, or value-based care platform where revenue cycle runs as a service — you know how to operate without direct authority over the billing team.

• A healthcare consulting with client ownership — especially if you've led rev cycle transformation for provider groups and sold it internally before executing.

Benefits at Brook Health

• Comprehensive benefits package supporting the medical, financial, and mental health wellbeing of employees and their families.

• Healthcare Coverage: Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision — no paycheck deductions for you or your child(ren).

• Spouse/Domestic Partner: Brook contributes 50% of premiums for a spouse or domestic partner.

• HSA Contribution: A Brook-funded contribution toward medical expenses for those enrolled in our HSA-eligible plan.

• Medical Concierge: Support for claims, referrals, and care coordination, for employees and families.

• Mental Health & Wellbeing: Mental Health Support: Free therapy sessions through Spring Health, in addition to the coverage built into our medical plan.

• Flexible PTO: No accruals, no preset limits — you and your manager decide what's reasonable. Dedicated sick time and a generous holiday schedule round it out.

• Income Protection: Brook-paid Short-Term and Long-Term Disability for all full-time employees.

• Life Insurance: Company-paid, equal to one times salary, up to a set maximum.

• 401(k): All employees (full- and part-time) are auto-enrolled, with a Brook company match.

• Emergency Savings Account: Brook matches a portion of contributions to help the fund grow faster. You decide what qualifies as an emergency.

• Recognition & Community: Employee Referral Bonus: Refer a candidate who's hired and you'll receive a bonus. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.