Director, Revenue Assurance

About the role

Brief Description
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com. Join an amazing team of telecommunication professionals!

Position Purpose

We are seeking a finance-driven leader to lead pricing alignment, revenue integrity, and billing governance across the organization. This role will serve as a key bridge between Finance and the Sales and Customer Care teams, helping define pricing strategy, ensure billing accuracy, and implement disciplined processes across the order-to-cash lifecycle.

Requirements

• 5+ years of experience in telecom, broadband, or subscription-based industries
• Deep expertise in pricing strategy, rate design, and go-to-market execution
• Strong understanding of billing, order-to-cash, and revenue operations
• Prior proven ability to lead cross-functionally without direct ownership

PRIMARY RESPONSIBILITIES

• Revenue Assurance & Billing Integrity:
• Ensure all revenue is accurately billed, supported, and compliant with customer agreements
• Oversee the validation of invoices, credits, and adjustments for accuracy and consistency
• Oversee execution of contract terms, including escalators and rate changes
• Identify and remediate revenue leakage across the order-to-cash process
• Maintain governance over credit issuance and exception handling
• Pricing Strategy & Governance:
• Partner with Sales and Finance to define and refine re-pricing strategies and ensure maximum revenue realization
• Develop month-to-month pricing frameworks, rate structures, and approval guidelines
• Analyze pricing performance, renewals, and churn drivers
• Establish and enforce pricing governance and approval workflow
• Customer Billing Oversight (Finance Liaison):
• Act as Finance lead and approval authority for billing disputes and customer credits
• Establish standardized processes and controls for dispute resolution
• Aprove non-standard credits and high-risk adjustments
• Develop reporting on dispute trends, credit drivers, and resolution timelines
• Partner with Customer Care leadership to improve billing outcomes and reduce repeat issues
• Controls, Compliance & Audit Readiness:
• Design and enforce controls across pricing, billing, and credits
• Maintain audit-ready documentation supporting all pricing and billing decisions
• Support FP&A with revenue analysis and reporting
• Cross-Functional Leadership:
• Partner across Sales, Service Delivery, Customer Care, and Finance
• Align commercial strategy with financial outcomes
• Drive process improvements across Salesforce, billing, and ERP systems
• Improve data accuracy, transparency, and operational execution

Summary

Bluebird is an equal opportunity employer.