Director, Revenue Assurance

About the role

Bluebird Fiber is a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, visit bluebirdfiber.com. This is a full-time, benefit-eligible position in our Kansas City office.

Responsibilities

• Ensure all revenue is accurately billed, supported, and compliant with customer agreements
• Oversee the validation of invoices, credits, and adjustments for accuracy and consistency
• Oversee execution of contract terms, including escalators and rate changes
• Identify and remediate revenue leakage across the order-to-cash process
• Maintain governance over credit issuance and exception handling
• Partner with Sales and Finance to define and refine re-pricing strategies and ensure maximum revenue realization
• Analyze pricing performance, renewals, and churn drivers
• Establish and enforce pricing governance and approval workflow
• Act as Finance lead and approval authority for billing disputes and customer credits
• Establish standardized processes and controls for dispute resolution
• Develop reporting on dispute trends, credit drivers, and resolution timelines
• Partner with Customer Care leadership to improve billing outcomes and reduce repeat issues
• Design and enforce controls across pricing, billing, and credits
• Support FP&A with revenue analysis and reporting
• Partner across Sales, Service Delivery, Customer Care, and Finance
• Align commercial strategy with financial outcomes
• Drive process improvements across Salesforce, billing, and ERP systems
• Improve data accuracy, transparency, and operational execution

Qualifications

• 5+ years of experience in telecom, broadband, or subscription-based industries
• Deep expertise in pricing strategy, rate design, and go-to-market execution
• Strong understanding of billing, order-to-cash, and revenue operations
• Proven ability to lead cross-functionally without direct ownership

Skills

• Finance-driven leadership
• Revenue assurance and billing integrity
• Revenue strategy and governance
• Customer billing oversight
• Controls, compliance, and audit readiness
• Cross-functional leadership
• Process improvement

Benefits

Bluebird is an equal opportunity employer.