Director, Resource & Operations

Serve as a thought partner

Serve as a thought partner to the BU Leader – helping to frame key decisions, stress-test strategic options, and develop perspectives on division priorities.

Prioritize and track strategic initiatives

• Own the prioritization and tracking of strategic initiatives on behalf of business unit leadership, proactively identifying interdependencies, surfacing risks, and driving initiatives to completion.

Liaison with BU Lead and HR

• Cook up talent-related priorities, including onboarding and integration of new team members, in collaboration with HR and team leads; keep BU lead apprised of key personnel issues across the division.

Develop and maintain dashboards

• Develop and maintain dashboards and reporting tools that provide division leadership with timely visibility into key performance indicators, staffing utilization, capacity, pipeline, and other operational metrics relevant to strategic decision-making.

Facilitate internal meetings

• Plan, organize, and facilitate internal business unit meetings, including developing agendas, preparing materials, and ensuring follow-through on action items.

Prepare briefing materials

• Prepare briefing materials, presentations, and strategic memos to support leadership in internal and external engagements, ensuring division leaders are well-prepared and that key messages are clearly articulated.

Operational improvement initiatives

• Identify and lead operational improvement initiatives that enhance the effectiveness, scalability, and efficiency of the business unit, partnering with team leaders to move from concept to implementation.

Support workforce planning

• Support workforce planning and resourcing efforts for the BU in collaboration with team leads, including forecasting staffing requirements and assigning project staffing based on business volume, project timelines, and utilization trends.

Manage special projects

• Manage special projects and ad hoc strategic initiatives assigned by the BU Lead, coordinating resources and stakeholders to deliver results within defined timelines.

Compliance and culture

• Ensure compliance with internal VMG Health policies and procedures and support the division in maintaining high standards of integrity, responsiveness, and excellence in all operational activities.
• Foster a culture of accountability and continuous improvement within the division by helping to establish clear goals, tracking progress against strategic objectives, and communicating outcomes to leadership and the broader team.

Collaboration and technology

• Support cross-functional initiatives that enhance operational effectiveness and collaboration.
• Leverage technology and automation to improve data integrity and reduce administrative workload.

Attitude and environment

• Maintain a positive attitude and contribute to a collaborative, solutions-oriented work environment.