Director, Resource Management (Creative)

About the role

The Director, Resource Management plays a critical role in driving the operational health of the resourcing model across one of the biggest hyper-growth accounts in the Americas. This role is responsible for translating business targets and revenue forecasts into actionable headcount and staffing plans—ensuring the right people are staffed to the right work at the right time. The Director serves as a key operational partner to Delivery, Craft, and Finance teams. They own regional utilization metrics for their focus area, ensure day-to-day staffing operations run efficiently, and elevate resourcing data fidelity, tooling standards, and forecast reporting.

Responsibilities

• Translate revenue and delivery forecasts into headcount plans and staffing strategies
• Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks
• Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning
• Recommend freelance or cross-region support based on forecasted needs
• Own utilization targets and reporting for a defined region, discipline, or client segment
• Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership
• Maintain headcount rosters, freelance usage reports, and staffing trackers
• Identify gaps or inefficiencies in tools or workflows and propose improvements
• Lead casting conversations with Delivery, Creative, Media, and Experience teams
• Resolve priority or conflict escalations across projects, disciplines, and managers
• Ensure optimal coverage across live and upcoming work while protecting team health
• Promote fair, equitable staffing across the portfolio and recommend rotation opportunities
• Manage 1–2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development
• Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization
• Contribute to the evolution of resourcing processes, workflows, and craft rituals
• Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums

Requirements

• 6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment
• Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies specifically within creative workflows
• Strong Excel/Google Sheets skills; familiarity with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic)
• Comfort managing and mentoring junior team members; prior direct people management preferred
• Strong communication and negotiation skills; able to build trust with senior stakeholders
• Detail-oriented with a passion for operational clarity, equitable staffing, and data integrity
• Experience collaborating with finance, delivery, and recruiting partners in fast-paced environments
• Curiosity and willingness to learn, experiment, and evolve in a rapidly changing industry, including comfort with AI-driven tools and new methods

Qualifications

Not specified

Skills

• Highly analytical
• Detail-oriented
• Thrives in environments that require collaboration, change management, and strategic problem-solving

Benefits

Healthcare, Dental, and Vision coverage

401k plan, plus matching

PTO

Paid Company Holidays

Parental Leave

Pay

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling.

US Remote Range: $122,000—$150,000 USD

Schedule

US Remote