Director, Creative Operations

About the role

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Responsibilities

• Oversees the management creative operations technologies, workflows, and vendor partnerships including creative asset management systems, project management platforms, production vendors, freelance resources, multimedia services, translation services, and accessibility/508 remediation support.
• Develops and implements business process improvement to establish new strategies and achieve optimal savings for the Company.
• Stays abreast of and utilizes emerging technology, automation tools, AI-enabled solutions to achieve efficiencies and administrative savings.
• Leads consultation services associated with producing and delivering creative assets, collateral, materials, and services.
• Promotes alignment of creative resources with evolving business priorities through business unit specific marketing management, member communications, B2B communications, and marketing planning and strategy.
• Identifies opportunities to improve the distribution of resources across the department with a disciplined project management approach.
• Uses data to drive process improvement projects.
• Buils/implements metrics/KPIs (volumes, timeliness, satisfaction, results, etc.), and prepares/delivers monthly departmental reports.
• Assists with the development of annual departmental budget and tracks monthly year-to-date budget status.
• Leads RFP initiatives (automation, creative, multimedia, etc.).
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requirements

Requires a BA/BS degree in a related field and a minimum of 7 years of related experience including at least 3 years of leadership experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Experience leading creative operations or agency operations strongly preferred.
• Experience leading creative capacity planning and resource management, including forecasting demand, optimizing team utilization, prioritizing work, and aligning creative resources with evolving business priorities.
• MBA preferred.
• Experience with Workfront and Airtable.
• Familiarity with Adobe, InDesign tools.
• Understanding of creative process and workflows.

Benefits

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $124,320 to $223,776. Locations: Columbus, Ohio; Illinois; Maryland; Minnesota; New York; Virginia. In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Schedule

No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.