Director, Resource Management (Creative)
About the role
The Director, Resource Management at DEPT® plays a critical role in driving the operational health of our resourcing model across one of our biggest hyper-growth accounts in the Americas. This role is responsible for translating business targets and revenue forecasts into actionable headcount and staffing plans—ensuring the right people are staffed to the right work at the right time.
Responsibilities
- Capacity Planning & Forecasting
- Translate revenue and delivery forecasts into headcount plans and staffing strategies
- Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks
- Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning
- Recommend freelance or cross-region support based on forecasted needs
- Utilization & Operational Reporting
- Own utilization targets and reporting for a defined region, discipline, or client segment
- Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership
- Maintain headcount rosters, freelance usage reports, and staffing trackers
- Identify gaps or inefficiencies in tools or workflows and propose improvements
- Staffing Strategy & Conflict Resolution
- Lead casting conversations with Delivery, Creative, Media, and Experience teams
- Resolve priority or conflict escalations across projects, disciplines, and managers
- Ensure optimal coverage across live and upcoming work while protecting team health
- Promote fair, equitable staffing across the portfolio and recommend rotation opportunities
- People Leadership & Collaboration
- Manage 1–2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development
- Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization
- Contribute to the evolution of resourcing processes, workflows, and craft rituals
- Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums
Qualifications
- 6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment
- Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies specifically within creative workflows
- Ability to work within a fast-paced, fluid environment with strong attention to detail, organization, and attitude to thrive, not only survive
- Strong Excel/Google Sheets skills; familiarity with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic)
- Comfort managing and mentoring junior team members; prior direct people management preferred
- Strong communication and negotiation skills; able to build trust with senior stakeholders
- Detail-oriented with a passion for operational clarity, equitable staffing, and data integrity
- Experience collaborating with finance, delivery, and recruiting partners in fast-paced environments
- Curiosity and willingness to learn, experiment, and evolve in a rapidly changing industry, including comfort with AI-driven tools and new methods.
Benefits
We offer a comprehensive benefits package including:
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
We are an equal opportunity employer (EOE) and committed to an inclusive and barrier-free recruitment and selection process and workplace. We encourage applications from all qualified individuals and welcome discussions around reasonable adjustments to support you throughout the recruitment process and your time with us.
Pay
The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling.
- US Remote Range: $122,000 - $150,000 USD
Keep in mind, we’re flexible.