Director Rental Operations (New York)

Role Overview

You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Skills and Qualifications

• Experience and Education: Bachelor's degree with at least 2 (junior) or 3 (senior) years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental).
• Supervisory and Communication: Good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and exceptional interpersonal and relationship-building abilities.
• Organization and Customer Service: Highly organized and excellent customer service skills.

What We Offer

• Comprehensive Health & Insurance: Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future.
• Paid Time Off & Sick Leave: Benefit from PTO, sick leave, and a balanced work-life schedule.
• Branch Bonus Plan: Participate in a performance-based branch bonus plan.
• Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
• Exclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees.

About Us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.