Director Rental Operations

About the role

The Director of Rental Operations is responsible for driving revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently. They lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline. They ensure a premium customer experience by handling escalations and maintaining high standards across all locations. They execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs. They lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions. They oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations
• Execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs
• Lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

Requirements

• You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental)
• You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities
• You are highly organized and have excellent customer service skills

Qualifications

• Age and License: You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts

Benefits

• Comprehensive Health & Insurance: Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future
• Paid Time Off & Sick Leave: Benefit from PTO, sick leave, and a balanced work-life schedule
• Branch Bonus Plan: Participate in a performance-based branch bonus plan
• Employee Assistance Program: Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

Pay

A salary of at least $100,000 plus bonus of paid out quarterly.

Schedule

Full-time, working 40 + hours per week, including day/evening shifts.