Director-Rehab Services

About the Role

Come lead with us at Houston Methodist West Hospital. The Director of Rehabilitation Services is responsible for strategic planning and operational management of the Rehabilitation Services department. This role provides leadership and oversight to managers and staff, ensures quality, functional excellence, and contributes to the hospital’s strategic and operational objectives. The director serves as a resource for physicians, staff, and management, and holds administrative and financial responsibility for the department’s growth, patient care, education, and research.

People Responsibilities

• Direct, develop, and implement strategic and high‑level projects and processes, either independently or through facilitated work teams.
• Oversee staff development to meet objectives for quality, service, and cost‑effectiveness.
• Provide timely guidance and feedback to strengthen specific knowledge and skill areas.
• Manage selection, scheduling, supervision, retention, and evaluation of employees.
• Meet or exceed department turnover goals and employee‑engagement metrics.
• Conduct regular department meetings, employee rounding, performance appraisals, new‑hire feedback sessions, coaching/corrective counseling, and recognition activities.
• Identify and act on opportunities to build strategic relationships across teams, departments, and units.
• Promote teamwork, lead or facilitate department process improvements, and drive change initiatives.
• Motivate employees and ensure sustained behavior change following organizational changes.

Service Responsibilities

• Oversee department operations, projects, schedules, and activities to achieve goals within prescribed time frames.
• Set priorities and functional standards to ensure high service quality and patient/customer satisfaction.
• Drive department service standards to positively impact patient satisfaction scores.
• Represent the department on various entity committees.
• Collaborate with service‑line chairs, senior management, medical staff, and hospital leaders to set priorities, develop implementation plans, and achieve aligned goals.

Quality & Safety Responsibilities

• Maintain a safe and effective work environment; monitor and revise safety plans and accreditation/regulatory guidelines.
• Ensure staff credentials and competencies are current per accrediting and licensing agencies.
• Proactively optimize safe outcomes and information systems, improve workflow, and use peer‑to‑peer accountability.
• Implement process improvements using lean principles.
• Role‑model situational awareness and use teachable moments to enhance safety.
• Enforce compliance with policies and procedures; address non‑compliance (licensure, disaster plan, in‑services, immunizations, wage‑hour, timecards, terminations, etc.).
• Evaluate, plan, and implement new programs, policies, and educational initiatives to ensure quality patient care and satisfaction.
• Coordinate comprehensive interprofessional patient care for clinical excellence and optimal outcomes.

Finance Responsibilities

• Develop and manage operational and capital budgets, ensuring cost‑effective department operation.
• Identify and plan for capital needs related to equipment and future projects.
• Align staffing plans and schedules with cost‑effectiveness goals.
• Create strategies to achieve financial targets and staffing needs by optimizing productivity, supply efficiency, and minimizing overtime.
• Use monitoring and trending data to deliver cost‑effective patient care consistent with organizational philosophy.

Growth & Innovation Responsibilities

• Identify and implement innovative solutions for practice or workflow improvements.
• Lead task forces and committees; represent Houston Methodist at community or professional meetings as needed.
• Drive change initiatives and adapt effectively to major changes in responsibilities or environment.
• Partner with stakeholders, ensure career discussions, and maintain updated development plans for self and staff.
• Plan creatively for future health‑care delivery and evaluate emerging rehabilitation approaches.
• Develop and coordinate business development plans, programs, and materials to increase referrals and departmental growth.
• Maintain awareness of the evolving rehabilitation landscape and evaluate optimal operational strategies.

Qualifications

• Graduate of an education program approved by the credentialing body for the required credential(s).
• Advanced degree in a related field or specialty certification.
• Seven years practicing as a health‑care professional with five years of people‑management experience in a health‑care environment (or, for Houston Methodist employees, seven years practicing with four years of demonstrated leadership).