Director, Real Estate and Small Business Servicing and Funding

About the role

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

Responsibilities

• Provide strategic leadership and oversight for real estate and small business servicing and funding operations, ensuring timely, accurate, compliant, and member-focused execution across the post-closing lifecycle for residential and small business.
• Direct and optimize key functions including loan boarding, funding, payment processing, escrow administration, insurance loss drafts, collateral and document control, payoff processing, lien satisfaction, and servicing maintenance.
• Establish departmental goals, service standards, controls, and performance metrics; analyze trends and operational results to identify risks, improve quality, and increase efficiency and scalability.
• Partner with compliance, legal, audit, risk, secondary marketing, finance, and technology teams to implement regulatory, investor, and system changes while maintaining a strong control environment.
• Lead, coach, and develop managers and staff; oversee workforce planning, succession planning, change management, and employee engagement to build a high-performing team.
• Manage third-party servicing related partners, audits, examinations, issue remediation, and process improvement initiatives to ensure operational resilience, compliance, and strong member outcomes.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Accounting (Required)
• Bachelor's degree in Business Administration (Required)
• Bachelor's degree in Finance (Required)
• Bachelor's degree in Real Estate (Required)
• Bachelor's degree (Required)
• Master's degree or equivalent combination of experience and education (Not Required)
• Demonstrated experience leading servicing operations, funding processes, compliance execution, and cross‑functional initiatives in an organization of comparable size and complexity, with at least 10 years of expertise servicing Fannie Mae mortgage loans (Required)
• Strong knowledge of mortgage and small business servicing regulations, escrow administration, collateral controls, investor and agency requirements, and operational risk management (Required)
• Certified Mortgage Banker – CMB (Required)

Schedule

Monday - Friday 8:00am- 4:00pm. Onsite requirement is 60% - 3 days.