Director, RCM Operations
About the role
At XiFin, we help diagnostic providers, laboratories, and healthcare organizations strengthen their financial and operational performance so they can stay focused on one thing—patient care. The Director, RCM Operations, plays a pivotal role in ensuring customer success by overseeing the full revenue cycle for assigned accounts and ensuring optimal performance across both onshore and offshore operational teams.
Responsibilities
Operational Leadership & Customer Success
- Lead and oversee end-to-end revenue cycle operations for assigned client accounts.
- Manage and monitor task completion for client software installations, ensuring smooth onboarding and implementation.
- Identify reimbursement issues quickly and drive timely resolution to support customer financial performance.
- Monitor, interpret, and communicate key customer success metrics and trends.
- Ensure adherence to billing compliance, regulatory standards, and customer reporting requirements.
- Complete client billing oversight and direct customer facing collaboration and partnerships.
Process Optimization & Continuous Improvement
- Act as the RCM subject matter expert to guide system configuration, workflow refinement, and approved operational adjustments.
- Trend errors, denials, and A/R aging to proactively identify opportunities for process improvement.
- Partner with cross-functional teams—including Product, Implementations, and Support—to ensure operational readiness and client satisfaction.
People Leadership
- Lead, mentor, and develop onshore and offshore operational teams to ensure a positive, productive, and high-performing environment.
- Establish, maintain, and report on KPIs; provide regular coaching and actionable feedback to staff.
- Promote a culture of accountability, collaboration, and continuous learning.
Risk & Issue Management
- Manage project risks and issues, including identifying, analyzing, tracking, escalating, and mitigating any items that may impact timelines or service delivery.
- Communicate proactively with internal teams and clients to ensure alignment and transparency.
Requirements
- Bachelor’s degree in Business, Healthcare Management, Healthcare IT, or equivalent experience.
- 10+ years of revenue cycle operations experience, preferably in a high-volume or complex healthcare environment.
- Demonstrated expertise in RCM metrics, data analytics, and KPI reporting.
- Advanced proficiency in Microsoft Excel and strong working knowledge of other MS Office tools.
- Experience leading and developing multi-location teams (onshore/offshore).
- Proven ability to manage large volumes of cases, deadlines, operational escalations, and competing priorities.
- Experience supporting or collaborating with implementation teams on software onboarding or workflow design (preferred).
- Healthcare technology experience (e.g., revenue cycle, diagnostics, interoperability, compliance) strongly preferred; Financial technology or other highly regulated SaaS experience considered a strong plus.
Qualifications
- Growth mindset and passion for learning.
- Strategic thinker with deep technical engagement.
- Comfortable in complex, fast-paced environments.
- Strong ownership and accountability for product outcomes.
- Able to balance business priorities, technical constraints, and regulatory requirements.
- Effective communicator with both technical and non-technical audiences.
Skills and Experience
- Education and experience combination.
Benefits
- Comprehensive health benefits including medical, dental, vision, and telehealth.
- 401(k) with company match and personalized financial coaching.
- Health Savings Account (HSA) with company contributions.
- Wellness incentives that reward your preventative healthcare activities.
- Tuition assistance to support your education and growth.
- Flexible time off and company-paid holidays.
- Social and fun events to build community at our locations!
Pay
The expected annual salary range for this role is: $128,000- $168,000. Depending on your qualifications, final compensation will be determined during the selection process and may vary based on experience, skills, and geographic location.
Accessibility & Accommodations
We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2900.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.