Director, RCM Operations

Job Description

The Director, RCM Operations is a crucial role on the OneOncology Revenue Cycle Management (RCM) leadership team. This individual will work across the business to execute strategies that will help integration and process improvement efforts.

Responsibilities

• Refine and/or develop internal Project Management materials to establish a master playbook on which all future integration and new business line activity will be based by creating a robust and repeatable approach to successfully integrate new physicians, locations and lines of business.
• Oversee all new integration activities by customizing and executing comprehensive workplans tailored to individual integration needs or lead process improvement projects.
• Work collaboratively with our key stakeholders to continuously improve project management capability utilizing lessons-learned assessments to drive improvement.
• Formulate priorities based on high-level strategic goals, collaborate and seek feedback on approach to ensure alignment with organizational objectives.
• Operate independently, balancing multiple workstreams and stakeholder groups effectively and communicating proactively when capacity or timeline barriers exist.
• Demonstrate the ability to translate revenue cycle and operational knowledge into compelling executive-level communications for internal leadership, practice executives and physicians.
• Leverage strong relationship building to successfully create change in a matrixed environment; utilize these relationships to steer the direction and outcome of key initiatives and process improvement; build partnerships across the organization and the practices.
• Design and lead a variety of organizational efforts requiring partnership with a broad range of stakeholders including: Information Technology, Human Resources, RCM Integrations and Operations, Practice Operations, Legal, Compliance, Managed Care/Contracting, Credentialing, etc.
• EFFECTIVELY communicate organizational priorities to a large group of operational stakeholders at varying levels; CRAFT intentional messages and create recurring forums to share information, rollout and support change, and keep the organization well informed.
• Employ strong professional presence; SHOW UP as a professional, confident, and impact-driving leader in front of a wide variety of executives and practice leaders.
• Remain INFORMED on the broader revenue cycle and healthcare market; IDENTIFY, EVALUATE, and FORMULATE opinions on emerging trends and technologies; MAKE RECOMMENDATIONS on changes to strategy, potential partnerships, or technologies to evaluate

Required or Preferred Qualifications

• Bachelor's degree in a relevant field
• 5 years minimum experience in large scale RCM business transformation, strategy formulation, team building, and oversight of large projects or teams; revenue cycle consulting or high-level strategic experience preferred
• Specialty-based practice integration experience highly preferred
• PMI Certification preferred

Essential Competencies

• Strong relationship building and collaboration skills with proven impact driving cross-functional projects and outcomes
• Strong communication skills; proven ability to craft executive level messages with high impact
• Ability to operate effectively in a collaborative, shared leadership environment