Director Quality Outcomes & Analytics

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

About the Role

The Director, Quality Outcomes & Analytics provides strategic leadership for clinical quality measurement, outcomes reporting, and analytics to drive performance improvement and regulatory compliance. This role partners with executive leaders, clinicians, IT, and quality teams to translate complex data into actionable insights that improve patient care, operational effectiveness, and organizational outcomes. The Director oversees analytics infrastructure, dashboards, and reporting systems while ensuring data integrity, regulatory readiness, and timely response to agency requirements. Through effective communication, financial stewardship, and team leadership, the role advances a culture of data-driven decision-making, innovation, and continuous quality improvement.

Qualifications

Degrees

• Minimum: Doctorate Degree in Clinical Informatics or related field
• Preferred: Master's Degree in Biomedical Informatics, Data Science or healthcare-related field

Licenses & Certifications

• Board Certification in Clinical Informatics within 2 years of employment
• Certification in Healthcare Quality within 2 years of employment
• Registered Nurse (RN) License (Preferred)

Work Experience

• Seven (7) years in healthcare field including frontline clinical experience; with progressive responsibility in Quality Improvement, Performance Improvement, Risk Management, Patient Safety, Outcomes Measurement, and Healthcare Quality Initiatives
• At least five (5) years in Quality/Risk/Performance Improvement functions
• Three (3) years in analytical functions, database management, and application design
• Three (3) years working with Core Measures and digital Clinical Quality Measures (dCQM)
• One (1) year using the Vizient Clinical Database (CDB)
• Five (5) years of management experience managing employees

Skills

Communication Skills

• Above average verbal communication (heavy public contact)
• Ability to lead online meetings and facilitate multidisciplinary teams
• Exceptional verbal (public speaking) with high comfort level presenting to large groups
• Ability to establish effective working relationships in a complex healthcare environment
• Strong data visualization and writing skills for correspondence and reports
• Strong presentation skills

Analytical & Technical Skills

• Strong analytics skills and ability to leverage data to tell the story from the clinical quality perspective
• Ability to design data solutions by understanding clinical quality processes and identifying key problems
• High level of knowledge in medical terminology
• Self-motivated with strong time management skills
• Strong track record of successful, collaborative working relationships in multidisciplinary teams
• Deep knowledge of healthcare quality frameworks, regulatory requirements, and accreditation standards
• Basic understanding of Lean Six Sigma Methodologies and statistical methods; must complete statistical analysis independently
• Experience with Health Information Systems (Electronic Health Record, Data Abstraction Software)
• Must have work experience navigating EHRs and Analytics software (Tableau, Power BI)
• Research knowledge and abilities

Software Proficiency

• MS Excel: Exceedingly high
• MS PowerPoint: High
• MS Word: Mid-level
• MS Outlook: Mid-level
• MS Teams: High

Equipment Operated

• Personal computer, Windows-based programs (e.g., MS Word, MS Excel)

Schedule

• Eligible for telecommute; ability to work remote as determined by Admin Director
• Required to attend all in-person staff meetings

Other Requirements

• Demonstrate strong soft skills to build trust and collaborative relationships with team members across the organization
• Knowledge of evidence-based practice guidelines for clinical care quality and patient safety
• High degree of customer sensitivity and attention to detail
• Outstanding communication skills, including listening skills
• Demonstrated formal/informal leadership skills
• Demonstrated track record of results from project management, team facilitation, or improvement team participation