Director Quality

Brief Overview

The Director Quality reports to the Chief Quality Officer and serves as an operational leader responsible for division-wide deployment, execution, and sustainment of quality and performance improvement strategic initiatives.

What You Will Do

• Lead the divisional quality strategy for publicly reported metrics, rankings, and quality pillar goals.
• Direct performance improvement initiatives to achieve organizational quality, safety, and operational objectives.
• Oversee quality reporting and submissions to ensure data accuracy, compliance, and timeliness.
• Analyze performance gaps and risks in rankings, regulatory requirements, and quality outcomes, and implement corrective actions.
• Guide organizational readiness and response for sentinel events, serious safety events, and other improvement opportunities.
• Develop and sustain quality improvement capabilities through training, coaching, and use of performance improvement methodologies.
• Align leaders and teams around quality priorities using change management and effective communication strategies.
• Collaborate with system and organizational leaders to ensure consistency in quality data, reporting, and performance expectations.
• Manage and develop Quality department staff through engagement, onboarding, performance management, and succession planning.
• Administer departmental resources and operations, including budgeting, staffing support, and ensuring team effectiveness.

Education Qualifications

• Bachelor's Degree (Must provide proof of enrollment in a master's degree program within 90 days of position employment and complete the master's degree within one year of the date of hire)
• Required or Master's Degree in healthcare administration, public health, nursing, or related field

Experience Qualifications

• Minimum of 5 years of progressive leadership experience in healthcare quality, performance improvement, or operations
• Required Experience Leading Large-Scale Initiatives
• Required Experience with Data Analytics Platforms (e.g., Epic, PowerBi, Tableau, Vizient) and Familiarity with MS Office Products (Word, Excel, PowerPoint, etc..)

Preferred Skills And Abilities

• Advanced knowledge of performance improvement methodologies (Lean, Six Sigma, Just Culture, High Reliability Organization principles)
• Strong leadership presence, change management expertise, and the ability to influence across complex healthcare systems

Licenses and Certifications

• Preferred Certified Professional in Healthcare Quality - National Association for Healthcare Quality
• Preferred Certified Professional in Patient Safety - Certification Board for Professionals in Patient Safety
• Preferred Certified Lean Six Sigma Green Belt Certification - International Association for Six Sigma Certification

Physical Demand

Light-Medium Physical Demand