Director - Provider Practices

About the role

The Director, Provider Practice will oversee the management of physician practices, collaborating with the Physician Director and Fisher-Titus leadership. Responsibilities include monitoring clinical, safety, compliance, and reimbursement data, ensuring an integrated care delivery system, managing registration/scheduling staff, coordinating operational standards, conducting meetings, and implementing a quality improvement approach.

Responsibilities

• Maintains data related to clinical, safety, compliance, and reimbursement metrics.
• Works with Ambulatory leadership to integrate care delivery systems.
• Develops and adheres to realistic operation budgets, sets productivity targets, compiles department statistics, establishes and updates policies and procedures, evaluates and implements work processes to enhance customer service and efficiency.
• Coordinates consistent operational standards for all ambulatory clinics.
• Plans and conducts meetings with office management to facilitate practice efficiencies and effectiveness.
• Directly responsible for developing and implementing a quality improvement approach.

Requirements

• Bachelor’s Degree in Management or related field or working toward degree.
• Relevant Experience: 3 - 5 years.

Qualifications

• Education: Bachelor’s Degree.
• Experience: 3 - 5 years relevant experience.

Skills

• Excellent communication skills.
• Strong organizational and managerial abilities.
• Knowledge of regulatory compliance and patient rights.
• Ability to maintain confidentiality.
• Effective problem-solving and decision-making skills.

Benefits

Comprehensive benefits package including medical & dental coverage, 401K match, paid time off, tuition assistance, and more.

Pay

Salary, Exempt position.

Schedule

Hours of Work - Full Time.

Shift, Weekend & PRN Differential

Shift, Weekend & PRN differential.

Working Conditions

• Stand/Walk – 6-8 hrs.
• Sit – 1-2 hrs.
• Bend – up to 1/3 of time.
• Squat – up to 1/3 of time.
• Reach up to 1/3 of time.
• Lift - up to 1/3 of time.
• Carry – up to 1/3 of time.
• Push – up to 1/3 of time.
• Pull – up to 1/3 of time.
• Up to 25 pounds – 1/3 or more of the time.
• Right Hand - Precise Motor Function (Or Fine Manipulation).
• Left Hand - Precise Motor Function (Or Fine Manipulation).
• Right Foot - Gross Motor Function.
• Left Foot - Gross Motor Function.

Standards of Employment

• Attends all mandatory education programs.
• Wears proper photo identification badge while on duty.
• Maintains confidentiality of all hospital and patient information.
• Attends monthly staff meetings and participates in monthly rounding process.
• Completes required department specific education and training programs.
• Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements

• Supports the mission, vision, and CARES values of Fisher-Titus.
• Knowledgeable of patient rights and ensures a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security; reports and/or corrects unsafe working conditions, equipment repair and maintenance needs; Confidentiality of all data, including patient, employee, and operations data; Quality Assurance and compliance with all regulatory requirements; Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior

• Communicates with Compassion - Every patient, Every time.
• Engages in active listening skills.
• Utilizes the AIDET communication tool.
• Uses key words at key times.
• Utilizes HEART service recovery techniques.
• Demonstrates Service Etiquette - Every patient, Every time.
• Smiles and greets patients using the 10/5 rule.
• Demonstrates a calm, positive attitude through tone and body language.
• Ensures patient privacy and promotes a healing environment.
• Affirms patient diversity and adjusts approach accordingly.
• Affirms patient expectations of care.

Commitment to Safety

• Follows established safety guidelines to reduce risk of adverse events through early recognition.
• Commits to the Culture of Safety; If you see something, say something.

Delivering High Quality Care

• Commits to efficient, effective, and purposeful work and delivery of care.
• Engages in practices that will continually improve processes.

Leadership Competencies

• Emotional Intelligence.
• Ability to grow and adapt.
• Accountability.
• Communication.
• Leading and developing others.
• Building relationships.
• Business acumen and organizational finances (with emphasis on using available analytics, tools, and financial reporting to understand and effectively manage department operations).
• Strategy and implementation.
• Managing change.