Director-Provider Experience & Relations

Key Responsibilities

• Leads a high-touch provider experience that builds strong relationships, improves access to care, and drives referral growth, positioning KRMC as the preferred partner for referring physicians and advanced practice providers.
• Owns and optimizes the end-to-end provider experience, ensuring seamless access, communication, and coordination across services.
• Buys, tiers, and manages strategic relationships with physicians and referral sources while delivering white-glove service to high-value partners.
• Drives referral growth and retention by strengthening referral pathways and reducing leakage.
• Conducts consistent, in-person outreach with providers and staff to reinforce KHI as the provider of choice.
• Identifies and removes barriers to access, including scheduling and coordination challenges.
• Translates provider feedback and market intelligence into measurable service improvements.
• Leads provider onboarding and engagement to ensure a seamless and high-touch experience.
• Solves provider concerns proactively and ensures effective service recovery.
• Tracks provider engagement and performance data and reports outcomes to leadership.
• Advises leadership on strategy, growth opportunities, and competitive positioning.

Qualifications

• Education: Bachelor’s degree in Marketing, Business, or Nursing
• Experience: Five (5) years in healthcare provider relations, business development, or similar
• Certification: N/A
• License: N/A
• Knowledge, Skills, And Abilities: Knowledge of hospital operations and referral patterns, strong communication and relationship-building ability, influencing and negotiation skills, analytical and problem-solving ability, ability to work independently and collaboratively
• Priorities: Education: Master’s degree in Marketing, Business, or Nursing, Experience: Leadership in provider relations programs, Certification: N/A, License: N/A, Knowledge, Skills, And Abilities: Familiarity with healthcare compliance and Customer Relationship Management tools
• Special Position Requirements: Exposure Category III: Expected duties do not have potential for exposure to blood, body fluids, or tissues