Director, Property Operations

Location: Brookfield Place New York - 225 Liberty Street, Suite 4301

BGRE is a premier, global real estate partner to the world’s most ambitious businesses. It operates and develops the real estate they rely on to grow with conviction across markets and sectors. The company combines global scale with deep local expertise, managing more than 260 MSF of office, logistics, hospitality, retail, and living space in gateway markets around the world on behalf of Brookfield. Supported by thousands of employees worldwide, BGRE is committed to building strong partnerships, operating sustainably, and creating places where people can work, live, connect, and thrive.

About the role

A BGRE ambassador responsible for delivering best-in-class property operations and cultivating strategic relationships with tenants and property management teams across our New York portfolio. This role ensures exceptional service delivery through close oversight of property management and operations teams, while acting as a key liaison across internal service lines to drive operational excellence, responsiveness, and continuous improvement.

Responsibilities

• Provide oversight and strategic direction to property management and operations teams across the portfolio, ensuring best-in-class service delivery and operational performance.
• Act as the primary liaison between Asset Management, Leasing, Legal, Construction, Marketing, Accounting, and property management teams to ensure seamless day-to-day operations, proactive problem-solving, and effective communication, including regular recommendations and presentations to Asset Management.
• Strengthen direct tenant relationships in partnership with the property management team, driving tenant satisfaction, retention, and long-term value creation.
• Implement BGRE’s North American Strategic Operations initiatives across the New York portfolio.
• Support the Asset Management team on regional property initiatives, including co-owner relations, budgeting, capital forecasting, and operational challenges.
• Liaise with Property Management, Construction, and Leasing teams to execute capital expenditures, oversee operational projects, and provide strategic support throughout the leasing process.
• Assist the Asset Management Team on various regional property initiatives, including tenant & co-owner relations, capital expenditures, operational challenges, and business plan.
• Participate in operational due diligence and reviews for prospective office property acquisitions across New York.
• Maintain a strong BGRE presence in external industry associations.

Requirements

• Minimum 10 years commercial property management and/or operations experience.
• University education preferred, or similar work experience required.
• Intermediate MS Office computer skills.
• Knowledge of financial analysis required.
• Strong verbal and written English language communication skills, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize and multi-task.
• Must be outgoing, confident, self-motivated, and possess an eye for detail.
• Possess a flare for customer service, building operations experience, and be a definite team player who is mature and tactful with a professional demeanor.
• A self-starter who can work independently with minimal supervision while meeting tight deadlines.

Benefits

• 401(k) matching.
• Tuition reimbursement.
• Summer Fridays.
• Paid maternity leave.
• Generous employee referral program.
• Medical, pharmacy, dental, and vision coverage under Brookfield Medical Plan.
• Employer-paid life & short/long term disability insurance.

Pay

• Salary Type: Exempt.
• Pay Frequency: Bi-weekly.
• Annual Base Salary Range: $190,000-$215,000.