Director, Project Manager, Debit Products
About the role
As a Director, Project Manager, Debit Products at Capital One, you will oversee PULSE's product lifecycle, enterprise portfolio governance, and portfolio risk across complex business and technology programs. The position manages end‑to‑end portfolio functions—including intake, prioritization, capacity planning, health monitoring, dependency management, and executive reporting—and ensures alignment with business goals, operational capabilities, financial targets, and risk tolerance frameworks. You will partner with product, technology, operations, compliance, legal, and risk stakeholders, and lead a team of portfolio managers and process professionals.
Responsibilities
- Lead a multi‑leveled team to drive complex “Well Managed” programs by providing strategic direction across all organizational towers.
- Drive oversight and management of all risk‑related activities, including prioritization and building of new controls to ensure a resilient business environment.
- Design and manage rigorous project plans to inventory and maintain L2 documentation, ensuring all processes are documented and current.
- Serve as the primary point of contact for audits and exams, interfacing with Product Managers to manage events and documentation needs.
- Partner with Transaction Processing leaders to inventory current‑state risks and events; establish internal and external forums to align the organization’s “Well Managed” state with the Enterprise Payments Organization and GPN Leadership.
- Provide strategic thought partnership to the TP Leadership Team to influence critical investments and commitments.
- Establish and maintain governance frameworks, decision‑making structures, operational controls, and standardized processes that support products from ideation through implementation, sustainment, and retirement.
- Facilitate governance forums, portfolio reviews, and executive‑level reporting to enable transparency, informed decision‑making, and proactive product risk management.
- Maintain direct oversight of portfolio management tools, governance workflow platforms, reporting solutions, and a supporting team.
- Drive portfolio insights through metric transparency, governance controls, approvals, and operational reporting.
- Lead process improvement and automation initiatives to enhance portfolio visibility, operational efficiency, data quality, and governance effectiveness.
The person will
- Exhibit outstanding influencing skills to drive prioritization of controls and investments across the TP Leadership Team.
- Demonstrate a proven track record of managing work in dynamic, complex environments, specifically regarding risk management and process documentation.
- Display a passion for coaching a team of associates to become subject‑matter experts aligned with specific technical towers and adopting best‑in‑class Capital One risk management practices.
- Possess excellent communication skills essential for acting as the primary point of contact for audits and representing the organization in high‑level forums with GPN and Enterprise partners.
Basic Qualifications
- Bachelor’s degree or equivalent military experience.
- At least 5 years of project management experience.
- At least 3 years of people management experience.
Preferred Qualifications
- Master’s degree or MBA.
- At least 6 years of project management experience.
- At least 4 years of people management experience.
- PMP, Lean, Agile, or Six Sigma certification.
Pay
- Houston, TX: $187,300 – $213,700
- McLean, VA: $206,000 – $235,100
- Plano, TX: $187,300 – $213,700
- Other locations: salary range will reflect the market for that location.
- Eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives (LTI).
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.