Debit Product Director - Executive Director
Job Responsibilities
Own the product vision, strategy, roadmap, and execution for key Debit Product initiatives
Lead the end-to-end product lifecycle from discovery and ideation through launch, optimization, and ongoing enhancements
Define and deliver product strategies that improve customer experience, increase engagement, and support business growth objectives
Establish and monitor product performance metrics, including customer adoption, utilization, financial outcomes, risk posture, and operational efficiency
Partner closely with technology, operations, risk, compliance, legal, controls, marketing, analytics, and customer experience teams to deliver high-quality solutions
Identify emerging market trends, customer needs, and competitive opportunities to inform product differentiation and innovation strategies
Drive prioritization decisions, balancing customer needs, business goals, technical feasibility, risk considerations, and resource constraints
Influence executive stakeholders and develop business cases supporting strategic investments and product enhancements
Ensure products comply with regulatory, risk, control, and governance requirements while maintaining an exceptional customer experience
Coach and mentor product managers and product associates on product management best practices, customer-centric design, and strategic thinking
Foster a culture of innovation, accountability, collaboration, and continuous improvement across the product organization
Required Qualifications, Capabilities, And Skills
- 8+ years of experience delivering products, technology solutions, payments products, or customer-facing digital experiences
- Extensive knowledge of product management disciplines, including strategy development, roadmap management, customer discovery, and product lifecycle management
- Proven experience building and executing product strategies that drive measurable business and customer outcomes
- Strong understanding of customer experience design, product performance measurement, and data-driven decision-making
- Demonstrated success influencing senior stakeholders and leading complex cross-functional initiatives
- Experience managing competing priorities and driving results in a large, matrixed organization
- Strong analytical, problem-solving, and strategic planning skills
- Experience balancing customer needs, operational requirements, risk management, and financial objectives
- Exceptional written and verbal communication skills, including executive-level presentation experience
- Proven ability to lead change initiatives and influence organizational transformation
- Experience working in highly regulated financial services, payments, banking, or fintech environments
About Us
We are a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.