Director, Project Management, Small Business Bank

About the Role

We are seeking a Director of Project Management to lead high-priority initiatives across our Small Business Bank line of business. In this role, you will be the architect of various program management efforts—designing roadmaps, establishing operating rhythms, and driving progress across complex, matrixed environments. Examples of projects include aligning Small Business Bank on a technology destination and rolling out industry-leading products that remove fees for customers, supporting our mission to "Change Banking for Good."

Responsibilities

• Driving Execution & Progress: Leading core working group meetings to maintain momentum, tracking outcomes, and ensuring the program remains on track.
• Roadmap & Planning: Building and maintaining detailed project roadmaps, and establishing go-live requirements and schedules.
• Risk & Issue Management: Creating frameworks to monitor, measure, and elevate risks or issues, particularly when timelines are at risk or project deliverables fall off-track.
• Stakeholder Communication: Crafting and implementing comprehensive plans to keep key stakeholders informed of progress, decisions, and outcomes.
• Contact Center Delivery: Coordinating contact center impact assessments and ensuring compliance with program objectives, standards, and associate readiness requirements.
• Strategic Direction: Leading teams through complex, dynamic environments to deliver on high-priority strategic goals.
• Planning & Delivery: Designing and managing project plans while remaining flexible enough to revise needs as requirements evolve, ensuring all projects are delivered on time and within budget.
• Relationship Management: Building and fostering strong relationships with cross-functional partners and project customers to provide thought partnership and ensure commitments are met.

Qualifications

The ideal candidate will:

• Exhibit outstanding influencing skills to effectively drive project/program efforts.
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment.
• Display a passion for coaching and developing a team of associates through their leadership style.
• Have excellent communication and partnership skills, essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform, and influence outcomes.

Requirements

• Bachelor’s Degree or Military experience.
• At least 7 years of Project Management experience.
• At least 3 years of People Management experience.

Preferred Qualifications

• Master’s or MBA degree.
• 8+ years of Project Management experience.
• 4+ years of People Management experience.
• Product Management experience.
• PMP, Lean, Agile, or Six Sigma certification.
• Exceptional communication and collaboration skills.
• Excellent problem-solving and influencing skills.
• Experience working within a large, complex FinTech or Banking Organization.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $206,000 - $235,100
• Richmond, VA: $187,300 - $213,700

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.