Director, Project Management Office (PMO)

Essential Duties and Responsibilities

• PMO Leadership & Governance
• Establish and lead a centralized PMO function, including frameworks, tools, and standards for project intake, prioritization, execution, and reporting
• Define and enforce project governance, including stage gates, documentation standards, risk management, and escalation protocols
• Build and maintain a portfolio view of all active initiatives, aligned to executive priorities and resource capacity
• Cross-Functional Project Execution (BAU)
• Drive execution of internal, interdepartmental projects across IT, Network Operations, Customer Experience, Sales, Finance, and HR
• Partner with department leaders to define project scope, timelines, dependencies, and success metrics
• Identify and resolve cross-functional bottlenecks, ensuring accountability and forward momentum
• Standardize how “everyday” projects are defined, tracked, and delivered across the organization
• Develop and manage integrated program plans and timelines
• Track progress, identify risks, and drive issue resolution
• Acquisition Integration & Strategic Initiatives
• Lead project management for acquisitions, including integration planning and execution across systems, people, and processes
• Coordinate integration workstreams (e.g., systems consolidation, network integration, payroll/HRIS alignment, customer migration, vendor rationalization)
• Ensure tight coordination between technical and operational teams during integration phases
• Manage vendor relationships as needed to support program objectives, coordinate deliverables, and resolve issues
• Tools, Process & Continuous Improvement
• Evaluate and implement PM tools and systems to support visibility, collaboration, and reporting
• Continuously refine PMO processes to improve efficiency, scalability, and transparency
• Drive a culture of disciplined execution without introducing unnecessary bureaucracy
• Team Leadership
• Work with our Operations team to help develop our internal project managers and construction project coordinators
• Provide guidance and oversight to ensure consistent execution quality across all projects

Qualifications

• 8–12+ years of project/program management experience, including leadership of cross-functional initiatives
• Proven experience building or leading a PMO in a high-growth or transformation environment
• Direct experience managing M&A integrations (strongly preferred)
• Experience in telecom, infrastructure, or similarly complex operational environments is a plus
• Strong executive presence with the ability to influence across all levels of the organization
• Demonstrated ability to operate effectively in ambiguity and bring structure to loosely defined problems
• Deep understanding of project management methodologies (i.e. Scrum, Agile), with a pragmatic approach to application
• Experience with PM tools (e.g., Smartsheet, Asana, Monday, Jira, or similar)
• PMP certification preferred
• Experience managing multiple related projects simultaneously and within budget

Compensation

$100,000-$140,000 base salary plus target annual bonus opportunity of 10%

Benefits

• Health, Dental, and Vision benefits
• Paid vacation, sick leave, and holidays
• and more great perks

Schedule

This is a remote work position, but preferred in one of our core markets of: Atlanta, Chicago, Cleveland, Denver, Detroit, Houston, or Los Angeles
20% travel will be required