Director, Project Management - Design Operations

About the role

As a Director of Project Management on the Enterprise Platforms & Software Design (EPS.xd) Operations team, you will create strategy and lead a team through high‑priority projects that directly impact Capital One’s bottom line. Reporting to the Chief of Staff and Head of Operations for EPS.xd, you will partner with the VP of eData Design and executive leaders to operationalize strategies, drive alignment across eData Product and Tech, and apply AI tools to enhance outcomes and efficiencies. The role requires thought leadership, execution excellence, and the ability to build authentic relationships across the organization.

Responsibilities

• Business & People Leadership
  • Develop operational strategy to address complex challenges in a large, growing design organization.
  • Advise and influence peers, design leaders, and business leaders on operational excellence that supports experience and business goals.
  • Build and manage cross‑functional teams of design program managers, operations professionals, designers, and project resources.
• Standards & Practice Management
  • Ensure adherence to and evolution of design standards, practice management, delivery principles, and processes.
  • Provide functional leadership on human‑centered strategy, research, alignment, analysis, process improvement, and change management.
  • Collaborate with product, engineering, and other partners to identify opportunities for improving products and experiences.
  • Advocate for the design process across the business.
• Portfolio & Program Management
  • Partner with design leadership to scale impact and craft operational strategy (allocation, resourcing, prioritization).
  • Apply best practices to bring order to complex programs, monitor portfolios, and drive large bodies of design work forward.
  • Develop and manage key metrics on design impact and team health, proactively addressing gaps.
  • Work with enterprise teams to build and implement human‑centered operational programs (e.g., Human Centered Design, Software Delivery Lifecycle, Global Learning & Development).

Qualifications

• Basic Qualifications
  • Bachelor’s degree or equivalent military experience.
  • At least 8 years of project management experience.
  • At least 3 years of people management experience.
• Preferred Qualifications
  • Master’s or MBA degree.
  • 10+ years of project or program management of design deliverables and operations.
  • 4+ years of people management experience.
  • 5+ years managing design teams.
  • 4+ years using and managing design tools.
  • 3+ years working with corporate teams.
  • Experience working directly with designers, researchers, and strategists.
  • Expertise in design development processes, PDLC/SDLC, design systems, design quality, and design metrics.
  • PMP, Lean, Agile, or Six Sigma certification.
  • Exceptional communication and collaboration skills.
  • Excellent problem‑solving and influencing abilities.

Pay

• McLean, VA: $206,000 – $235,100
• New York, NY: $224,800 – $256,500
• Richmond, VA: $187,300 – $213,700
• San Francisco, CA: $224,800 – $256,500
• Other locations: salary range based on local market.
• Eligible for performance‑based incentive compensation (cash bonus and/or long‑term incentives).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt classification, and management level.