Director, Project Management - Design Operations

As a Director of Project Management on the Enterprise Platforms & Software Design (EPS.xd) Operations team, you will create strategy and lead a team through high‑priority projects that directly impact Capital One’s bottom line. Reporting to the Chief of Staff and Head of Operations for EPS.xd, you will partner with the VP of eData Design and executive leaders to drive and operationalize strategies, influence cross‑functional stakeholders, and apply AI tools to enhance outcomes and efficiencies.

Responsibilities

• Business & People Leadership
  • Develop operational strategy to address complex challenges for a large, growing design organization.
  • Advise and influence peers, design leaders, and business leaders on operational excellence that aligns experience and business goals.
  • Build and manage cross‑functional teams of design program managers, operations professionals, designers, and project resources.
• Standards & Practice Management
  • Ensure adherence to and evolution of design standards, practice management, delivery principles, and processes.
  • Provide functional leadership on human‑centered strategy, research, alignment, analysis, process improvement, and change management.
  • Collaborate with product, engineering, and other partners to identify opportunities to improve products and experiences.
  • Advocate for the design process across the business as it evolves.
• Portfolio & Program Management
  • Partner with design leadership to scale impact and craft operational strategy (allocation, resourcing, prioritization) that drives experience outcomes.
  • Apply best practices to bring order to complex programs, monitor portfolios, and advance large bodies of design work.
  • Develop and manage key metrics on design impact and team health, proactively addressing gaps.
  • Work with enterprise teams to build and implement human‑centered operational programs (e.g., Human Centered Design, Software Delivery Lifecycle, Global Learning & Development).

Basic Qualifications

• Bachelor’s degree or equivalent military experience.
• At least 8 years of project management experience.
• At least 3 years of people management experience.

Preferred Qualifications

• Master’s degree or MBA.
• 10+ years of project or program management of design deliverables and operations management.
• 4+ years of people management experience.
• 5+ years managing design teams.
• 4+ years using and managing design tools.
• 3+ years working with corporate teams.
• Experience working directly with designers, researchers, and strategists.
• Expertise in design development processes, PDLC/SDLC, design systems, design quality, and design metrics.
• PMP, Lean, Agile, or Six Sigma certification.
• Exceptional communication, collaboration, problem‑solving, and influencing skills.

Pay

Salary ranges (full‑time annual) by location:

• McLean, VA: $206,000 – $235,100
• New York, NY: $224,800 – $256,500
• Richmond, VA: $187,300 – $213,700
• San Francisco, CA: $224,800 – $256,500

Compensation may also include performance‑based incentive compensation such as cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.