Director, Project Delivery - Sustainable Infrastructure

About the role

Under general direction of the Area General Manager, you will manage the capacity and staffing of the construction/project management team(s). You will lead the professional development and adherence to Performance Contracting and retrofit best business practices through effective management and mentoring of the operations staff.

Responsibilities

• Establish team objectives and manage team efforts to achieve assigned productivity.
• Drive compliance with the JCI Safety Program for employees and subcontractors.
• Hire, retain, performance manage, and plan for career development of direct reports and their teams.
• Prepare and deliver clear performance expectations, performance reviews, and development plans for direct reports.
• Serve as the client C-level single point of contact for all offerings.
• Develop and maintain a public relations strategy for projects and promote the program to achieve positive community outcomes.
• Escalate and resolve customer disputes related to scope, process, cost, and cash flow.
• Establish the Sustainable Infrastructure Construction Team plan for staffing levels and take action to achieve that plan.
• Ensure adherence to Company policies, procedures, and strategic initiatives regarding human resource management.
• Track changing trends in the marketplace and adjust the organization accordingly.
• Utilize resource planning techniques to gain high productivity from team members.
• Manage the profitable delivery of the project portfolio, ensuring projects are accurate, on-time, billed, within budget, and within scope.
• Maintain profitability goals and positive cash flow for the Projects team.
• Understand project scope and customer expectations; plan, schedule, and control project activities.
• Oversee FIMs, Multiple FIMs, and Innovative/renewable FIMs delivery.
• Provide monthly reporting of Project financial status and participate in the Sustainable Infrastructure Monthly project backlog reviews.
• Ensure construction team members adhere to established Sustainable Infrastructure and HVAC policies and procedures, including developing and adhering to a Project Execution Plan for each assigned project.
• Ensure delivery business is conducted with the highest ethical standards and compliance with state, local, and federal legal requirements.
• Establish customer touch points throughout the project lifecycle to gain feedback on customer satisfaction.
• Coach teams on proactively addressing customer feedback.
• Communicate project status to General Manager and SI leadership, providing accurate monthly forecasts of revenue, costs, and gross margin.
• Foster and maintain good working relationships with subcontractors and JCI internal Systems, Service, and Lighting partners.
• Champion and drive the BSNA Safety Program for employees and subcontractors at all levels within the organization.
• Ensure compliance with state, local, and federal legal requirements.
• Achieve expert-level user status for all internal JCI tools and reporting.
• Take ownership of project delivery business from development through Project Post-Mortem and create closed-loop feedback for process improvement.

Productivity Measurements

The Director, Project Delivery, is responsible for the successful expansion and delivery of various contract models using prescribed delivery metrics:

• Speed to revenue (flow rate)
• Executed gross margin (slippage) across portfolio
• Portfolio free cash flow
• Timely project completion
• Customer satisfaction
• Team tool usage
• Safety metrics as defined by BSNA

External Relationships

• Actively involved in the contracting community, industry organizations, and networks with local subcontractors.
• Responsible for maintaining high customer satisfaction for projects during all project phases.
• Maintain a high-level understanding of complex deal structures and assist in related sales and development activities.

Internal Relationships

• Indirect report to VP, Project Delivery for all key performance indicators as well as safety, tool usage, process improvement, and communication to leadership.
• Work collaboratively with the General Manager, Development Director, and local Branch teams for capacity and capability needs for all projects.
• Work with the Project Delivery Consultant(s) and Delivery Manager(s) to provide sales support activities early in the audit process, including input on vendor/partners selection, scope enhancements, value engineering, and risk assessment.
• Work with the Technology & Solutions Engineering (T&SE) team to estimate and deliver area mechanical retrofit projects and technology projects above the branch level.
• Work with Procurement to develop subcontractor/vendor relationships and ensure process compliance.
• Assist the General Manager in the preparation of the annual financial operating plan for the business, ensure Fiscal Year plans are met, and provide monthly financial reporting.

Requirements

• Bachelor's Degree (preferably technical, e.g., Project/Construction Management, Engineering).
• Ability to understand project scope and customer expectations.
• 10+ years (or applicable equivalent) of project/construction management experience.
• Deep understanding of multiple contract delivery models and associated financial structures.
• Experience managing project/business portfolios in excess of $100M.
• Understands resource and revenue planning/forecasting.
• Proficient in software scheduling tools and applications.
• High-level project management process competencies.
• Ability to manage conceptual design, assess, and mitigate risks of projects in development.
• Demonstrated ability to navigate financial data systems to drive results.
• Strong proficiency in Microsoft Software suite along with Adobe products; ability to become proficient in Project Management Software tools including Procore and Primavera.
• Strong verbal and written communication skills.
• Ability to apply negotiation skills.
• Leads, develops, and coaches people at different levels and has the ability to matrix manage teams.

Preferred Qualifications

• PMP certification
• Design Build Institute of America (DBIA) certification
• LEED certification
• MBA with financial acumen preferred

Pay

Hiring salary range: $140,600 - $211,300 (determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).

Benefits

This position includes a competitive benefits package.