Director, Program Management & Organizational Effectiveness

About the role

We are seeking a highly organized, execution-oriented, and collaborative Director, Program Management & Organizational Effectiveness to support the U.S. leadership team in driving operational alignment, cross-functional coordination, and organizational effectiveness across the business.

Responsibilities

• Lead and coordinate cross-functional initiatives and operational projects across the organization, ensuring clear ownership, accountability, timelines, and follow-through.
• Support execution of leadership priorities by helping teams stay aligned, organized, and focused on deliverables.
• Monitor project progress, milestones, dependencies, risks, and action items, proactively identifying and resolving execution challenges.
• Establish and maintain effective project management processes, tracking systems, reporting structures, and meeting cadences.
• Carefully coordinate and facilitate leadership meetings, including agenda preparation, materials management, meeting notes, status tracking, and follow-up actions.
• Prepare executive presentations, updates, dashboards, and reporting materials for leadership and headquarters audiences.

Headquarters Coordination & Stakeholder Management

• Serve as a key operational liaison between the U.S. business and German headquarters, helping ensure strong communication, alignment, and collaboration across teams.
• Carefully coordinate HQ-led initiatives, projects, operational changes, and process rollouts within the U.S. organization.
• Build strong working relationships with HQ stakeholders, leadership teams, and cross-functional partners to facilitate effective collaboration and execution.
• Help identify and resolve communication gaps, operational challenges, and coordination issues across teams and geographies.
• Ensure consistent communication, reporting, and follow-through between U.S. leadership and headquarters stakeholders.
• Support preparation and coordination of Executive Leadership and Board meetings, including agenda management, reporting consolidation, executive briefing materials, and action tracking.

Organizational Effectiveness & Change Management

• Support organizational change initiatives by helping teams adapt to new processes, workflows, systems, and operational priorities.
• Drive alignment and accountability across teams through structured communication, follow-up, and operational coordination.
• Partner with department leaders to improve workflows, collaboration, communication processes, and operational efficiency.
• Develop and coordinate communication plans, training materials, enablement resources, and adoption strategies for organizational initiatives and process changes.
• Identify opportunities to streamline workflows, improve scalability, and introduce process improvements and automation where appropriate.
• Support implementation of operational frameworks, tools, and best practices to improve organizational effectiveness.

Internal Communication & Leadership

• Support internal leadership communications, including town halls, organizational updates, leadership messaging, and company-wide announcements.
• Help ensure priorities, operational updates, and organizational changes are communicated clearly, consistently, and effectively across teams.
• Maintain centralized tracking and visibility of key initiatives, operational priorities, decisions, and action items.
• Help reinforce accountability and alignment during periods of organizational change and business evolution.

Qualifications

• Bachelor’s degree in Business, Communications, Operations, Organizational Development, or a related field.
• 5+ years of experience in program management, business operations, organizational effectiveness, project management, change management, or operational leadership roles.
• Experience coordinating cross-functional initiatives in fast-paced or operationally complex environments.
• Experience working with executive stakeholders and international organizations is strongly preferred.
• Experience in ticketing, software, technology, entertainment, media, or digital product-driven businesses is a plus.
• Experience supporting EOS or similar operational management frameworks is desirable.

Skills & Qualifications

• Exceptional project and program management skills with strong operational discipline and attention to detail.
• Strong execution mindset with the ability to drive accountability, follow-through, and organizational alignment across multiple stakeholders.
• Experience supporting organizational change initiatives, process adoption, communication planning, and training coordination.
• Excellent organizational, prioritization, and problem-solving abilities.
• High emotional intelligence and interpersonal effectiveness, with the ability to build trust across teams, cultures, and leadership groups.
• Outstanding written and verbal communication skills, including executive-level communication and presentation preparation.
• Comfortable operating in fast-paced, evolving environments with multiple competing priorities.
• Advanced proficiency in Excel, PowerPoint, project management tools, and operational reporting.
• Strong interest in operational excellence, workflow optimization, process improvement, and scalable organizational solutions.

Benefits & Compensation

Salary Range: $130,000-$165,000
Benefits: Health care plan (Medical, Dental & Vision), 100% employer contributed premium option, Retirement Plan (IRA; 401(k) match + profit-sharing), Life Insurance (Basic, Voluntary & AD&D), Open PTO policy, Short-Term & Long-Term Disability, Monthly stipends for connectivity, health & wellness, 13 paid holidays + your birthday off, Generous parental leave policy.