Director, Program Management

Odessa · Philadelphia, PA · 1 wk ago

HybridCustomer ServiceFull-time

Lead all project aspects from planning to cutover and go live for multiple medium to large, multi-year (ranging from 2 to 5 years) software implementations
Maintain consistent communication with the customer; develop and nurture key client relationships and is the primary company contact on the project
Own project financials; Prepare and track project budgets
Manage the project change control process
Create change orders and facilitate reviews with various internal and external stakeholders
Manage global teams and resources across multiple time zones
Drive the outcomes and expectations from customer meetings and direct the communication and flow of information
Participate in effort estimations for the new opportunities; Work closely with the pre-sales team to understand the high-level scope of the prospective project and estimation exercise
Responsible for identifying and executing opportunities to generate revenue to meet established revenue targets
Identify and mitigate risks and issues
Responsible for contributing and adhering to PMO best practices, methodologies, templates, processes, and policies

10+ year project management experience, managing ERP implementations
Active planning and managing large matrixed project teams of 20+ resources
Familiarity working with remote teams and customers
Track record of creating and then executing complex multi-workstream project plans
Familiarity working with multi-national customers or stakeholders
Understanding of software development lifecycle (SDLC, data migration, system integrations, and testing)
Experience in Iterative Waterfall and Agile methodologies
Ability to identify resource requirements and manage team schedules across multiple projects in different phases of execution
Bachelor's degree in a relevant major
Average 25% travel

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