Director, Program Management - Experience Strategy (Sam's Club)

Position Summary

Sam’s Club is hiring a strategic operator to bring clarity, structure, and momentum to our Experience Strategy & Innovation team. This role sits at the center of it all—partnering closely with leadership to ensure the right work is prioritized, teams are aligned, and ideas turn into measurable outcomes. You’ll act as a force multiplier for the organization: building the operating system that allows research and strategy to scale.

About the Role

This role requires a proven track record of building structure in ambiguous environments, experience operating as a Chief of Staff, Design Ops, Research Ops, or Strategy Ops leader, and strong organizational instincts.

Responsibilities

• Build the team’s operating system from the ground up by creating scalable processes for project intake, prioritization, and execution and bringing structure to a fast-moving, high-impact portfolio of work.
• Provide immediate operational relief and long-term leverage by organizing and maintaining a centralized view of all initiatives, ensuring leaders have real-time visibility into progress, risks, and tradeoffs.
• Act as a Chief of Staff to Experience Strategy leadership by translating discussions into action and driving follow-ups, assigning ownership, and ensuring critical work moves forward without friction.
• Evaluate incoming requests, align them to strategic priorities, and establish clear decision-making frameworks.
• Stand up and scale knowledge management systems by organizing, indexing, and operationalizing case studies, research, and insights so teams can easily access and build on past work.
• Lead and support complex, cross-functional initiatives by stepping in as a program lead when needed, aligning stakeholders, managing timelines, and ensuring outcomes are delivered.
• Operationalize storytelling and communication by creating consistent ways to share progress, insights, and impact across stakeholders by elevating the visibility of the team’s work.
• Embed design and research operations best practices by introducing tools, workflows, and governance that enable service design and innovation efforts to scale effectively.

Requirements

• A Bachelor's degree in Business, Human Resources, Legal, or related field and 5 years' experience in project management, compliance, operations management or related area, or 7 years' experience in these areas.
• 4 years' experience using intermediate functionality of Microsoft Office.
• 4 years' experience leading cross-functional teams.

Qualifications

• Experience developing training curriculum or content.
• Managing cross-functional teams.
• Managing large scale change initiatives.
• A Master's degree in Business Administration or related field.
• Experience in retail consulting.
• Walmart experience in Merchandising, Operations, Marketing, or Finance, including at least 2 years in a role requiring strategy development.

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see here. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).