Director, Program Management & Delivery

About the role

The Director, Program Management and Delivery is accountable for the successful delivery of enterprise programs and complex, cross-functional initiatives across the Americas. This role oversees program management and delivery frameworks, integrates governance, tracks dependencies, manages risks, and ensures alignment with strategic goals.

Responsibilities

• Establish and lead Brother’s enterprise program management and delivery framework across strategic and transformational initiatives
• Provide oversight for complex, multi-workstream programs to ensure alignment with approved scope, timelines, budgets, and value objectives
• Ensure delivery practices are standardized, scalable, and aligned with portfolio and governance standards
• Lead and integrate a multi-disciplinary delivery team encompassing Project Management and Change Management, ensuring cohesive execution and outcome alignment across programs
• Manage a team of Enterprise Project and Change management professionals to ensure delivery consistency, discipline, and performance across Brother’s transformation landscape
• Oversee the development of integrated program plans, roadmaps, and milestones that align strategy to execution
• Drive disciplined execution while enabling flexibility to adapt to evolving business priorities
• Partner with Portfolio Governance to ensure delivery execution aligns with approved sequencing, funding, and capacity constraints
• Own enterprise-level visibility into delivery risks, issues, and cross program dependencies
• Escalate material risks impacting timeline, cost, quality, or benefits realization to executive leadership
• Ensure lessons learned are captured and incorporated into future delivery practices
• Support post-implementation reviews to confirm delivery effectiveness and benefit realization
• Manage financial and executive reporting, ensuring alignment with approved budgets and forecasts
• Build and lead high-performing program management talent
• Drive continuous improvement of delivery tools, templates, and practices
• Promote a culture of accountability, transparency, and outcome-focused execution

Qualifications

• Bachelor's Degree (or equivalent experience) in Business Administration, Project Management, IT, Engineering, or related field
• Master's Degree (or equivalent experience) or MBA - Preferred
• 10+ years of experience spanning program management, large-scale delivery leadership, or enterprise transformation execution
• Experience leading complex, cross-functional programs in a matrixed organization
• Experience with delivery financials, risk management, and organizational change impacts