Director, Product Program Management

Location: Houston, Texas | Department: PMO

About the Role

The Director, Product Program Management provides strategic and operational leadership across Integra's product portfolio, including new product introduction (NPI/FOK), production programs, product changes, launches, and lifecycle management. This role leads cross-functional teams to ensure on-time delivery, financial performance, operational readiness, and exceptional customer satisfaction while driving standardization, risk management, and continuous improvement. The Director mentors and develops a team of Program Managers and directly owns, sponsors, or coordinates strategic projects requiring cross-functional alignment, executive visibility, or enterprise-level problem-solving. These projects may include Value Stream transformation, customer recovery, process standardization, launch readiness, and capacity readiness. The role serves as a key interface between customers, executive leadership, Value Stream leaders, and functional teams, ensuring alignment between business objectives, customer commitments, product strategy, operational execution, and financial performance.

Responsibilities

• Own and oversee a portfolio of product programs, FOK/NPI initiatives, production programs, product changes, and strategic customer projects, ensuring alignment with business strategy, financial targets, customer requirements, and Value Stream priorities.
• Provide leadership and governance across all program phases, including scope, schedule, cost, quality, customer commitments, capacity readiness, supplier readiness, manufacturing readiness, and operational execution.
• Establish and deploy standardized program management methodologies, tools, metrics, dashboards, escalation paths, and decision logs across the organization.
• Champion and ensure rigorous application of APQP, phase-gate, launch readiness, and program governance processes for new products and high-impact product changes.
• Lead enterprise-level risk assessment, mitigation planning, recovery planning, and escalation for complex, high-impact risks.
• Ensure robust documentation, milestone traceability, decision logs, issue tracking, lessons learned, and countermeasure follow-through across all programs.
• Drive continuous improvement through process simplification, best-practice sharing, and removal of execution barriers across the business.
• Lead, mentor, and develop Program Managers and cross-functional team members to build a high-performing program organization.
• Set clear expectations for project planning, milestone management, risk management, stakeholder communication, escalation, documentation, and follow-through.
• Ensure clear ownership, accountability, and points of contact across all functional areas and Value Stream teams.
• Facilitate effective cross-functional collaboration and resolve conflicts between functional priorities, customer commitments, resource constraints, and operational needs.
• Communicate program status, risks, dependencies, and performance to executive leadership, ensuring timely engagement and decision-making.
• Engage senior management and executive leadership to drive resolution of unresolved issues, resource constraints, and systemic risks.
• Directly lead, sponsor, or coordinate strategic projects requiring cross-functional alignment, executive visibility, and disciplined execution, including Value Stream transformation, operational readiness, process standardization, customer recovery, and launch acceleration.
• Translate strategic priorities into practical project plans with clear owners, milestones, decision points, escalation triggers, and measurable outcomes.
• Partner with functional leaders to remove barriers, simplify processes, improve handoffs, and strengthen accountability across the end-to-end product and project lifecycle.
• Support executive leadership with decision-ready updates, options, risks, tradeoffs, and recommended countermeasures for complex or time-sensitive business priorities.
• Serve as the senior escalation point and trusted partner for customers across the program lifecycle.
• Ensure all customer deliverables, commitments, and communications are executed with discipline, transparency, urgency, and follow-through.
• Lead and/or oversee customer reviews, executive updates, program health reporting, launch readiness reviews, and recovery planning discussions.
• Coordinate and participate in customer visits, executive briefings, product roadmap discussions, and program reviews.
• Proactively manage customer expectations, recovery plans, and communication strategies during program challenges while instilling confidence in Integra's approach.
• Own portfolio-level and program-level financial performance, including cost, margin, investment tracking, schedule adherence, launch readiness, delivery performance, customer satisfaction, and revenue realization.
• Partner with Finance and Operations to ensure accurate forecasting, resource planning, investment prioritization, and cost control.
• Ensure programs and strategic projects meet or exceed financial objectives while balancing quality, delivery, customer satisfaction, operational capacity, and business performance.

Requirements

• Bachelor's degree in technical, engineering, business, or related discipline preferred. 15 years of relevant leadership, program management, product development, or operational experience may be considered in lieu of formal education.
• 10+ years of progressive experience leading complex product development, program management, NPI/FOK, production, launch, operational readiness, or portfolio management initiatives.
• Experience leading Program Managers and/or matrixed cross-functional teams through complex customer, product, and operational priorities.
• Working knowledge of the Data Center Industry, mission-critical environments, advanced manufacturing, or similar technical/industrial environments preferred.
• Strong technical and business understanding of engineering, manufacturing, assembly processes, part flow, supplier readiness, lead times, launch risks, issue resolution, and recovery planning.
• Self-confidence balanced with tact to challenge functional leaders to keep commitments while maintaining effective partnerships.
• Self-driven with an acute sense of urgency and strong ownership for outcomes.
• Outstanding interpersonal skills to manage difficult circumstances, competing priorities, customer concerns, and cross-functional disagreements.
• Ability to manage customers by tactfully requiring timely information, selling recovery approaches, and minimizing customer reactions to delays by instilling confidence in Integra's proposed approach.
• Ability to create and think through complex development and execution plans, identify gaps and risks before they create issues, and recommend practical countermeasures.
• Outstanding organizational skills and discipline to build detailed project plans while maintaining the macro view of business impact, customer commitments, and Value Stream priorities.

Preferred Qualifications

• PMP, PgMP, Lean Six Sigma, Agile, or equivalent certification.
• Portfolio Management; Product Lifecycle Management; Cross-Functional Leadership; Financial Acumen; Risk Management; Executive Communication; Operational Readiness; APQP / Phase-Gate; Process Standardization; Customer Management; Transformation Execution.

Benefits

• Competitive pay with incentive opportunities that recognize results and contributions.
• Comprehensive healthcare coverage (medical, dental, and vision) for you and your family.
• Life and disability insurance programs for security and peace of mind.
• Flexible benefits options to personalize coverage.
• Generous paid time off to relax, travel, and maintain work-life balance.
• Education assistance and tuition support to build skills and advance your career.
• Retirement and savings programs to help achieve long-term financial confidence.

About Integra

Integra specializes in delivering optimized turnkey solutions for the data center industry, combining speed, quality, and reliability to help clients build and operate mission-critical infrastructure. As a vertically integrated company, Integra owns and manages every phase of the process—from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach enables faster problem-solving, greater efficiency, and exceptional outcomes. Integra’s culture values collaboration, accountability, and continuous improvement, fostering a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges. Joining Integra means shaping the future of data center infrastructure in a rapidly evolving digital landscape.