Director, Product & Pricing Operations
About the role
The Director of Product & Pricing Operations role at Salesforce involves leading and managing a team of Product and Pricing Operations professionals to drive Salesforce's transformational vision. This role requires strong leadership, strategic planning, and analytical skills.
Responsibilities
Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.
Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high-impact initiatives.
Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.
Own the "Operational Readiness" checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.
Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.
Oversee the end-to-end implementation and testing of new product configurations, ensuring compliance with global financial controls.
Own the post-release training and documentation framework, ensuring Product Operations and support teams are fully equipped to handle new product structures post-launch.
Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.
Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.
Establish standards for price book management to ensure data integrity across various regions and currencies.
Identify and lead large-scale process improvements to reduce friction in the "Lead-to-Cash" cycle.
Manage project-level risks, tracking system requirements and technical dependencies to prevent launch delays.
Leverage predictive analytics and AI-driven workflows to automate routine SKU management and enhance the precision of global pricing models.
Requirements
8+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people-management capacity.
Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred).
Proven track record in Release Management and Capacity Planning within a SaaS or high-growth tech environment.
Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive-level recommendations.
Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi-quarter, cross-departmental initiatives.